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• VIRTUAL TOURISM ASSISTANT
  AVT. The Virtual Tourism Assistant is an advanced ecosystem of progressive web apps (PWA) for responsive behaviour and continuous browsing. Modular, scalable and affordable, it is custom designed and installed on the tourist destination's web servers, guaranteeing total control of the data generated by the VTA.The VTA provides:To the destination: 1. Promotion of the permanent use of all the assets in its territory by providing a visitor service before, during and after their visit.2. Improved destination promotion Visitor services during the visit Relationships with the visitor after the visit.3. Tool for maintaining social distancing. Contactless transmission. Familiarises the visitor with the destination.4. Provides the territory's management systems with geolocation data on what visitors have searched for, downloaded, visited and remembered.5. Integration and certification of all the information within a territory's tourism offer from a single official website, in a secure way.6. Alignment with the sustainability and digitalisation objectives. Saves costs. Eligible for subsidies.7. To foster public-private partnerships.To the tourist:1. Before the visit:1.1. Planning. GIS of tourist resources and services.1.2. Inspiration. 360º website images.1.3. Motivation. Virtual reality website with audio guides.1.4. Documentation. VTA installed from the web, on a user's smartphone, PWA, functional throughout the territory, permanently available without the need for internet coverage.2. During the visit, the PWAs guarantee:2.1. Orientation throughout the territory.2.2. Geolocated virtual guides on the ground.2.3. Security, protection and continued assistance in the destination.2.4. Experiences.3. After the visit:3.1. Memories of the destination.
• DF CAPACITY CONTROL
  The company measures the real-time capacity of any area or open or closed setting, scheduling alerts for public bodies and thus helping to increase the security and efficiency of the event.Each Black Box can cover some 15,000 m2 in open spaces without walls. Even when there are walls, its scope is very broad and its limits must be set and parametrised in line with the requirements of the customer or cultural manager of the area covered.
• JOIN.CHAT
  Join.chat is a free WordPress plug-in for connecting to web pages with just one click from the WhatsApp profiles of the different support agents.Join.chat converts website visitors into loyal customers by offering them an easy contact option. It also features custom call-to-action messages, WooCommerce integration to help with product sales, chatbots, support agent configuration and multimedia elements that will be displayed just when needed.
• URBAN ACCESSIBILITY MANAGER
  The Urban Accessibility Manager is a series of apps based on GIS (Geographic Information Systems) technology that allow the accessibility of urban public spaces to be verified, analysed and managed.By using these apps, managers and local representatives are able to plan actions to improve accessibility which are based on comparing and contrasting data and analysis rather than on intuition. This leads to interventions that are more accurate, exact and effective.The apps rely on an exhaustive, thorough data collection process, supported by technology and based on their own method. This method was developed using the most relevant regulatory documents on accessibility in urban public spaces and checked with accessibility experts, technicians and associations.The Urban Accessibility Manager allows consultation and analysis of the main parameters that establish the accessibility of a crossing or section of a pedestrian route, and its Degree of Accessibility as a summary indicator. It is also possible to carry out analyses of the Degree of Accessibility or of a specific regulatory parameter within the pedestrian network, in either one or several urban areas, or on a specific route, as well as comparative analyses between urban areas by means of the Average Degree of Accessibility indicator.The app facilitates data network maintenance in a simple setting that is particularly user-friendly for those who are not used to GIS software.The Urban Accessibility Manager is especially focused on the work of local managers and technicians within the town planning, transportation, urban sustainability, accessibility, construction, social services and tourism sectors.
• CLORIAN
  Clorian is a versatile and flexible technological platform that allows ticket sales to be effectively managed.It consists of a set of modules. Each module is a vertical solution designed to cover customer needs:• Online sales• Ticket windows• Distributors• Customer service and booking centre• Self-service terminal• Management• Reporting• Access control• API
• CREATING AND SHARING CONTENT FOR TOURIST DESTINATIONS
  The creation of web content and implementation of digital actions, including the following services: writing articles, section sponsorship, audiovisual content creation, recording podcasts, producing newsletters and translation services.These are shared across various formats on significant digital channels. They make use of use España Fascinante, and that organisation’s objective, which is none other than to bring visibility to Spain's tangible and intangible heritage, in a way that is always based on their values, and is always entertaining. The company’s digital channels are segmented into thematic, language-based and territorial communities.They have 11 years' experience in creating digital content about cultural tourism in Spain, and are present on some of the main Spanish social network communities (Facebook, Instagram, YouTube), such as España Fascinante, Mi escapada, Gastronomía Fascinante, Arte Fascinante, Es Fascinante and more.
• REGIONAL MARKETING PLAN
  CA&Asociados helps in the process of reflection on strategy and actions for the positioning of a tourist destination. With participatory formats, they have carried out numerous strategic planning projects, an area where proximity and independence - with total neutrality in the selection of suppliers and technologies - are key to providing a good service.They provide assistance at every stage of management, from strategic planning, selecting priority products and markets and establishing the right positioning to defining a technology strategy or “MarTech”. CA&Asociados are pioneers in the publication of the first Marketing Tech Stack for a Tourism Authority in Spain.In addition, they provide technical assistance in administrative contracting processes.
• AVISA APPLICATION: MOBILE APP FOR CITIZEN PARTICIPATION FOR REPORTING URBAN ISSUES
  Anova IT Consulting has developed Avisa, a mobile app that helps citizens participate in communicating incidents to the town council.• Avisa is an app that facilitates citizen participation in reporting issues to the City Council via their smartphone.• It allows them to easily report issues such as broken street lights, potholes or full litter bins.• In less than one minute, users can indicate the type of issue and add a photo of the incident, which is registered and geolocated.• Avisa automatically locates the incident on the city map, automatically transferring it directly to the corresponding councillors and departments in the town council so it can be resolved.• Avisa thereby provides a single channel for reporting issues, which reduces the costs associated with their management.Objectives:• Foster active citizen participation in improving municipal management• Achieve unified incident management from a single online control panel that can be accessed from any device with the necessary permits• Automate internal incident management processes in the city council.• Develop a historic registry of incidents geolocated and classified according to type and importance, which allows the local council to:• Prioritise improvement actions• Conduct periodic analyses on the evolution of the number and types of incidents, thus facilitating decision-making.
• 360º TOURISM PRODUCTS
  A VR video reports channel on YouTube called Amazing Spain 360. These point-of-view videos travel through different destinations presenting topics such as how regional dishes are prepared, how nougat or wine is produced, how olive oil is extracted, sports activities, etc.They generally focus on the most important tourist resources in each destination through a report with a presenter, but they are filmed entirely in 360º VR with augmented reality content and point-of-view perspectives of the people doing the activities - for example, a chef in a restaurant.
• CO-APS
  CO-APS is a mobile application that helps improve confidence in tourism with regard to the spread of Covid-19 through density management on public transport and in public spaces.The CO-APS platform implements mobile technology to compile anonymous user data, open data on cities and third- party service data to provide relevant information on crowds and density to public transport operators and city authorities. CO-APS is the fruit of a project co-financed by the European Institute of Innovation and Technology (EIT), an EU body, within the Horizon 2020 innovation programme. Apart from the AIR Institute, the following organisations have participated in its development: the Polytechnic University of Catalonia (UPC), UITP (International Association of Public Transport), Sparsity Technologies, Karditsa, the city of Istanbul, Sofia Development Association, EGTC Efxini Poli – Network of European Cities for Sustainable Development, and TMB (Metropolitan Transport of Barcelona).
• BALANCING TOURIST CAPACITY VIA BLOCKCHAIN
  AIR Institute, winner of the Tourism Sector Challenge set by Alastria/TDDS during the T2020 Transfiere Forum in collaboration with the Consell of Formentera, has come up with a solution for managing tourist capacity. The aim of AIR Institute's proposal is to balance tourist flows and to promote the sustainable use of natural resources. The solution is based on a decentralised system that encourages residents and tourists to visit the least-visited areas by using blockchain and smart contracts.The system works by employing oracles (a service by which a blockchain or smart contract feeds on external data outside the blockchain on which it runs) to obtain information from the Consell de Formentera's Tourism Intelligence System (TIS), where the pilot project is being carried out, and rolled out over the Alastria Network. The system is able to detect users who have changed the flow, indicating both the area and the specific incentive (establishment, event, museum, bus journey, etc.).