Items

• SAFE BEACHES: BEACH CAPACITY MANAGEMENT SYSTEM
  Safe Beaches is a solution that has been developed due to the impact of Covid-19 on some tourism destinations where the beaches are one of the main tourist attractions. Tourism is a key sector and the beach areas have high pressure, concentration and risk. The challenge is to accompany tourists and keep them informed so they can enjoy the destination safely. The "Safe Beaches" solution aims to:• Provide tools to be a safe destination• Avoid concentrations and risk situations in public spaces• Come up with a sustainable solution in record timeSafe Beaches, offers a complete solution without the need for large investments at municipal level.The solution provides useful citizen, tourist and management tools to know the occupancy level. They receive:• Citizen/tourist app for Android and iOS platforms, where tourists can check flags, the occupancy and the condition of the beaches• App for informers (lifeguards) to report the status of beach flags and occupancy levels• Dashboard for internal or public use: Information about beaches on the web, capacity history, etc.• Automatic notifications option, for safety inspections in the event of risk of overcrowding• Cloud-based municipal maps platform which digitalises the beachesThis solution was implemented in Palma de Mallorca during summer 2020, and received an award from the Association of Information, Communication and Electronic Technologies Companies (AMETIC) for best tourism and security digital solution.There is the possibility of integration with other types of sensors (counting cameras, Wi-Fi, etc.) if an infrastructure already exists. Benefits include:• Improving the information the city provides to tourists ▪ It is always useful to find out the degree of occupancy, regardless of the pandemic situation ▪ Projects an image of a serious, reliable destination that is concerned about its visitors.• A sustainable project that comes with the option for supra- municipal expansion• A very powerful maps platform which is applicable to other municipal initiatives.
• TOURISM TRENDS TRACKING
  The Tourism Trends Tracking service provides destinations with a quantitative and qualitative analysis of the tourist trends and/or products which are generating the most interest and demand in the different source markets. Tourism Trends Tracking is performed by means of a five- phase methodology:• Discovering: Identifying the global trends with the most attraction potential, as well as how tourism products are developing.• Matching: Identifying which destinations are most closely linked with each tourism trend or modality to establish the positioning of the destination being analysed.• Offering: Analysing how the offer relating to a specific trend is being structured.• Motives: Identifying the motivations that affect the tourist personas within each trend.• Profiling: Establishing the tourist profile linked to each trend.Using this information, the destination can identify, analyse and prioritise the tourist trends and products that may result in a higher value differential within its own tourism offering, as well as gaining operational insights about how to promote them, which audiences to target, which type of messaging to use, etc.
• DIGITAL TOURISM REPUTATION MONITOR
  The Tourism Reputation Monitor developed by Nethodology offers different tourist destinations an overview of their destination thanks to competitive analysis, both quantitative and qualitative, of the destination as a tourist brand.Through the monitoring and analysis of the huge amount of data available in the digital environment and social networks, they supply destinations with fundamental insights about their digital reputation, such as visibility, attributes, customer experiences, stakeholders, market share, positioning with respect to competitors, etc.This information is essential to learning about tourists' opinions and views, both current and potential, and provides destinations with fundamental data for making strategic and operational decisions (marketing campaigns, communication initiatives, evaluation of sponsorship, etc.).The Reputation Monitor helps answer questions like:• How well-known is the tourist destination?• What are visitors' experiences like?• Which media/influencers are talking about the destination?• What attributes is the tourism brand associated with?• Has the marketing campaign been effective?
• KAIROS365 SCH – BOOKING, APPOINTMENT AND TICKET SALES PLATFORM
  Kairos365 SCH is a comprehensive operations management platform where appointment scheduling, booking and ticket sales are a fundamental and strategic part of the project. It is an online and multi-vertical platform, endorsed by the markets thanks to successful implementations for more than 10 years in government, health, insurance, banking and telco projects.Kairos365 SCH is conceived not only for companies and public administrations, but also offers unique advantages for citizens. The application allows customers to locate a professional or company (administration, tourism, culture, etc.), check availability in real time and make an appointment on the spot from web environments and apps.Kairos365SCH works at any time and from any connected device. It has a payment gateway incorporated for selling admission tickets or charging the user a fee associated to the event or activity so they can make an appointment or booking.Kairos365 SCH is a flexible and easily scalable platform that integrates, among others, with CRM, ERP, facial recognition software, temperature control and access solutions thanks to a powerful integration API.
• LORAWAN NETWORKS
  Deployment of public/private IoT networks based on LoRaWAN technology, coverage analysis and network optimisation.
• SMART WATER MEASUREMENT
  The LoRaWAN-based sensors used in the smart water measuring solution gather and share data from water meters to precisely track and monitor water consumption.The solution can be implemented on an existing LoRaWAN network, or there is also the option of deploying a private or public network.
• SMART WASTE MANAGEMENT
  The company’s intelligent waste management solution combines smart ultrasonic fill-level sensors that monitor waste in real time and the help of sophisticated software.It provides both cities and businesses with analyses that can be used for data-based decision making on optimising waste collection routes, collection frequencies and vehicle loads.There is also the opportunity to identify waste containers with a RFID card and install a card reader in the collection lorry.
• IoT CONSULTANCY
  Planning, introduction and implementation of IoT projects centred on LPWAN technologies (Low Power Wide Area Networks), as well as training and consultancy, the roll out of public/private networks and vertical or customised IoT solutions, and the sale and distribution of associated hardware (online shop and personalised bulk sales).
• APP&TOWN COMPAGNON
  End-to-end assisted transport system for people with disabilities, the elderly, minors and other groups, allowing them to travel on public transport through a mobile app and with continuous monitoring of users from anywhere and on any device.
• DRAFTING AND IMPLEMENTATION OF COVID-19 CONTINGENCY PLANS
  Development of documentation to implement Covid-19 protocols.Drafting of Covid-19 contingency plans.Assessment and introduction of Covid-19 security measures in tourist destinations and in hotels.
• DRAFTING AND IMPLEMENTATION OF SMART DESTINATION AND STRATEGIC TOURISM PLANS
  Development and implementation of smart tourism management plans based on SEGITTUR self-assessment and, in the case of the Region of Valencia, self-assessment as defined by Invattur. Development of plans in line with the UNE 178501 standard: Smart Tourism Destination Integrated Management System.Phases:• Initial analysis• Smart Destination self-assessment• Social participation• Establishing key programme areas• Setting up proposals and actions in the following areas: governance, sustainability, accessibility, innovation, online marketing, information systems, smart tourism and connectivity.The plans developed must comply with the following governing principles:• Comprehensive perspective in line with the cross-cutting nature of tourism• Innovative, competitive and profitable positioning• Participation, cooperation and commitment• Sustained continuous development• Effective use of technology (for example: smart natural spaces: the Puig Campana Smart Mountain project)
• ITSVIZIT
  ItsVizit is a cultural content management platform that offers a more personal and satisfactory experience for users of a museum, particular location, park, itinerary, etc.through the following functionalities:• Usage analytics: decision support, knowledge of use of guides• Real-time management of guides, text and audio• Multilingual: all the guides are offered in any available language• Multichannel: through web-based apps, QR codes, instant messaging and voice calls, enabling use via mobile devices, new or old, large or small• Chatbots• Geolocation• Beacons• Website positioning with specific semantics applied to the world of tourism (UNE 178503 standard)• Virtual tours• Tickets
• SMARTBRIDGE - MODBUS TO LORAWAN GATEWAY
  Smartbridge stands out for:• Providing easy connectivity to the LoRaWAN network • Automatically redirecting data to the LoRaWAN network All that's required is to configure the Modbus addresses in the mobile app and upload them to Smartbridge. Areas of application: Smartbridge enables communication via LoRaWAN with equipment such as:• Sensors• Complex measurement systems• Alarm panels, PLC or any device with a serial interface• Modbus electrical energy meters• Modbus flow meters
• LoRaWAN - BOSCH PARKING SPACE MANAGEMENT DISTRIBUTED BY AONCHIP
  The new Bosch parking sensor makes its possible for cities to efficiently manage parking spaces. The use of parking sensors reduces costs, increases income from tariffs and lays the foundations for innovative services for the public and the economy.The Parking Lot Sensor (PLS) detects and provides information on parking space occupancy, enabling active parking management functions, such as searching, browsing and booking. The easy to adapt retrofit sensor solution for off-street parking is installed within minutes.It uses the discretionary LoRaWAN protocol for wireless communication and can therefore be integrated easily into any Smart City project. Bosch not only offers one of the most innovative parking sensors on the market, but also provides personal experts to resolve any queries that may arise.
• STANDARDISED TOURISM INTELLIGENCE SYSTEM
  This system involves:• Having a systematised monitoring and intelligence process• Implementing the UNE 166006 standard• Capturing information procedurally• Analysing and understanding events in real time• Facilitating interactions with visitors and the environment• Supporting the decisions of destination managers• Permitting improved tourist experience quality in Smart Destinations• Organising the digital data layers at the destination• Advancement in the structuring of a Smart Destination Office• Phase prior to implementation of the technological platform• Establishing an indicator dashboard• Knowing trends and alerts that can be applied at the destination• Establishing more dynamic, better targeted promotional strategies• Having knowledge to develop different tourism products• Monitoring the competition• Compiling data on the city's internal objects: hotels, museums, tourist offices, etc.• Establishing the destination semantics.
• CICLOPS DTI SMART DESTINATION MANAGEMENT AND MONITORING SOFTWARE
  CICLOPS DTI is the management software destinations need to digitalise and transform themselves into Smart Destinations. It can become a support tool for the Smart Destination's management body to monitor the destination's five key pillars (governance, innovation, technology, sustainability and accessibility).This technological solution speeds up the work performed by municipal teams when implementing action plans.The main advantage is that it is constantly being updated and aligned with UNE 178501 and UNE 178502 standards and indicators.This solution has been tested in different municipalities, can be adapted to the size of the team and is easy to implement. It includes a training module in digital skills for its users.CICLOPS DTI features a specialised Smart Tourism Call Centre service, which provides immediate response to the challenge of digitalising public administration.
• Q FOR TOURISM QUALITY
  The Q Mark is the only official recognition of tourism quality in the Spanish tourism sector. It is owned by the Spanish State, and managed by the Institute for Spanish Tourism Quality. It is common among the different tourism subsectors and its certification by audit guarantees the compliance of a management system based on quality in the delivery of tourism products and services, providing prestige, differentiation, reliability and rigour to the establishments that hold it. In addition, it is the Mark that can also be used to certify Smart Tourist Destinations.
• TOURIST SUSTAINABILITY PLANS IN DESTINATIONS
  This service is linked to the ordinary and extraordinary call for proposals for the Sustainability Plans in Tourist Destinations Programme. The fundamental objective of this technical assistance is to support public bodies in presenting projects via this call, by identifying actions, participating in analyses and the drafting of the report. The Spanish Government is promoting the Plan to Boost the Tourism Sector: moving towards safe, sustainable tourism within the framework of a transition towards a more sustainable and inclusive economic model, making the most of the sector's position as a strategic industry, and focusing efforts on making tourist destinations both safe and sustainable. The third section of the plan includes the Programme for Improving the Competitiveness of Tourist Destinations, which fundamentally aims to establish mechanisms that help make the Spanish tourism sector more competitive, decisively accelerating its transformation towards a model based on sustainability and digitalisation.The programme's objectives are to: support the conversion of tourist destinations into pioneers to maintain their appeal and competitiveness, boost the development of tourist destinations in rural and inland areas and strengthen destinations' local management entities.It is equipped with an annual budget to achieve this through annual plans, whose beneficiaries are local entities that receive the monetary transfers and which are co-financed by this programme and by their regional governments. These local entities can present their tourism sustainability plan proposals to their regional government and to SETUR. Both will assess these proposals following certain selection criteria before their definitive approval by a tourism sectoral committee and ratification by a tourism sectoral conference.
• SMART SPOT - AIR QUALITY, NOISE AND PEOPLE FLOW MONITORING SENSOR
  Smart Spot, created by HOPU, is a data monitoring device designed for environmental monitoring. Smart Spots enable atmospheric pollution, noise pollution, inflows and people density to be monitored and measures gases like NO, NO2, H2S, SO2, CO, CO2 and O3 in a specific area in real time, all through a single device. Smart Spots also detect other toxic substances like alcohols, volatile organic compounds (VOCs), particulate matter (PM) to identify specific nanoparticles like dust (PM10), pollens (around PM40), contaminants (PM2.5) and viruses (below PM1). Data quality and reliability are the main differentiating values with respect to other solutions. Smart Spots provide certified data quality of up to 90%, in line with key standards such as IEEE P2510 and validations by external institutions such as the Environmental Centre CETENMA, demonstrating excellent correlation with respect to the reference data sources. In this way it offers all the guarantees and confidence available on the market.The data collected by the Smart Spots is of high quality thanks to HOPU's sophisticated high-precision laboratory, where machine learning algorithms improve the accuracy of the sensor measurements by reducing the effect of cross- sensitivity.The device includes display screens showing air quality data, thus providing a comprehensive solution for sustainable town planning that facilitates, simplifies and focuses decisions to reduce pollution in regions, creating sustainable Smart Destinations. This service allows large quantities of data relating to the city's environmental status to be easily collected, analysed and viewed, including transportation, utilities, and social, open and device data.
• INFO POINT
  A wooden structure with a customisable design. It features a touch screen that users can interact with via information provided by the public body using the product.This information is made available to residents and visitors through a new communication channel and reference point for people in the area. Concepts such as the municipality's history and coat of arms, what life is like there now, its traditions, what there is to visit, where to eat and what actions are being carried out in relation to the Sustainable Development Goals (SDGs) are some examples of the many options this new method offers for interacting with citizens.It is a perfect digital, interactive signage solution, through which municipalities can share any relevant information dynamically and visually, thus attracting residents' attention and supporting future decisions.• Digital touch screenThe main aim of this screen is to provide information to users, and to facilitate access to the different public and/or private services within the municipality. Moreover, the option to interact with users through personalised surveys will generate a database of highly valuable information which will provide a base for the municipal corporation to analyse and agree on possible future decisions and actions.• Other features included ▪ Semi-automatic external defibrillator: a portable device that diagnoses and treats cardiorespiratory arrest, restoring normal heart rhythm through direct current pulses when the heart is fibrillating ▪ Emergency button to call 112 in case of an emergency or accident Area to charge mobile phones or wheelchairs.
• CONTENT DIGITALISATION
  GVAM is an expert partner in the implementation of bespoke technological solutions for tourist destinations and a leading company in the production of destination applications, with more than 100 apps/PWA produced, thousands of heritage resources digitalised and more than two million unique users a year.GVAM solutions provide destinations with reliable tools for addressing the reinvention of the tourist model and the challenges that this presents, making the most of the opportunities available:• Prioritise the protection of cultural heritage and natural resources• Make energy efficiency and green transportation more widespread• Standardise the digital transition by providing data, customisation, digital marketing and AI tools• Make the destination more competitive, digital and accessible and boost short consumption cyclesAs a specialist in content digitalisation, GVAM is a comprehensive creator and producer of multilingual multimedia content about destinations' cultural and natural heritage. This includes everything from simple content, like images, photographs and videos to top-level interactive resources with immersive experiences, augmented reality, virtual reality and 360º content. Moreover, the company provides knowledge and experience in the production of gamification elements in destinations for all sorts of media and spaces, from simple games to authentic entertainment experiences which interact with the real world and where users can compete against each other.
• BIOTECHNOLOGY FOR BEACHES
  Bioremediation consists of using bacteria and enzymes to solve contamination or environmental problems. This technology allows two applications for tourist destinations in sand and water. The application of biotechnology on beaches is centred on three uses:1. Elimination of biological remains on dog-friendly beaches. The bacteria and enzymes act on biological remains, decomposing the chain compounds into simple molecules, thus eliminating not only biological remains, but also odours.2. Treatment of seaweed. Many town councils pile up the seaweed that washes up along the coast, generating unpleasant smells and annoyance to holidaymakers. Biotechnological treatment makes the seaweed composting time much quicker, removing larvae, mosquitoes and, above all, the bad smells from decaying seaweed.3. Stains from petroleum products. In the event of the appearance of diesel or tar stains, biotechnology allows the hydrocarbon molecules to break them down, not only at a surface level, but to penetrate the earth by removing the remains to a depth of up to approximately 4 metres.
• SOLARMAP
  Just like a solar cadastre, SolarMap can be used to check roofs' potential to generate photovoltaic energy, design an installation and calculate the savings that could be obtained.Also, thanks to the development of advanced algorithms (AI models), it collects useful surface information for the installation, taking into account shadows, slopes and irradiation history. It also identifies installations performed for consumption modelling.Technologies:• GIS: Geographical Information System - the power of where, and spatial intelligence focused on solving a problem within today's society • LiDAR: maximum informational accuracy that allows for surveys in 3D urban environments with maximum precision• Machine learning: algorithms for recognising photovoltaic installations through satellite image processing.
• DINYCONT
  By means of an automatic people counter, DinyCONT offers accurate, real-time information on people flow and the occupancy of a particular area, both indoors and outdoors, managing capacity levels. The data are registered in a cloud- based server for subsequent consultation and for obtaining historical reports. For this, and depending on the particular needs of each customer, different versions of the same product are offered:DINYCONT - Inflow of peopleFor obtaining information on footfall in a determined area (people that pass through this area). This information provides statistical data on average visitor stays, peak times, inflow/sales ratios, etc. It also enables the linking of data between different areas, for example, how many people enter with respect to people passing by the establishment, the show window, the display. All the data is shown in real time.DINYCONT - CapacityFor obtaining information on real time occupancy (how many people there are in a particular space) and capacity management. An example of applying this solution is in event management. This solution ensures event safety by allowing you to set up approach and/or over-capacity alarms so that security managers can receive them and take appropriate measures to avoid over-crowding or situations of risk for attendees.DINYCONT Queues and staysFor obtaining information on how long people stay in places of interest, such as shop windows, displays, check-out queues. Knowing the time and number of people in these defined spaces helps to measure the attraction of the area or to adjust resources to avoid unnecessary queues.Technology used:• Stereoscopic vision (97% accuracy)• Smart cameras (95% accuracy)
• PERSONALISED GEOPOSITIONED VIDEO GAME
  Progressive web app. Developed for the Cider Region. Only used to promote visitor loyalty during stays in the destination.Through the use of an avatar (Sidrina), the app offers geopositioned content for various elements, which is activated when the user passes close by.The app is accessed through the destination's website.It begins by introducing itself and explaining how it works via the avatar, Sidrina. At the end of the explanation the avatar invites the user to introduce themselves by registering.Once the user is geolocated on the map, the game begins. They are then invited to create an itinerary that will allow them to earn points offered by avatar.1. Different locations (Pomaradas).2. Answering questions based on the explanations the avatar provides as they pass through key places on the route.As users accumulate points they improve their "cider culture", as reflected by the “certificate” they work towards.The app allows them to take photos, which they can share and save in their own photo gallery.They can also share the Certificados Sidrer@ (Cider Certificates) they earn. The app itself can also be shared. It allows sessions, meaning that the user's game data is stored once they exit.When they return and log back in, they can see what’s already been completed, which is shown on the map, as well as the locations they've travelled through and the questions they've answered, with the option to repeat those they got wrong.The app allows users to modify and delete their personal details.It stores data about the users' routes, dates, times, photos taken and the accumulated results of the questions (answered correctly or incorrectly).On 12 November 2021, "cider culture", the focus of this video game, was selected by Spain as a candidate to become a part of the country’s Intangible Cultural Heritage.