Items

• MUSEUM'S VOICE. UNIVERSAL ART
  Museum's Voice is an inclusive web service to bring art and cultural heritage to everyone through the best combination of tactile-visual works, 3D models, maps, digital information and its interpretation in text, audio, sign language and/or easy read format.• Consultancy to create accessible exhibitions• Easy to access and share via a QR code or link, with no need for an app• Universal accessibility: access to information in text, audio, sign language and/or easy read format• Routing in exhibitions• Multiple different combinations of content with tactile- visual maps and 3D designs• Available in up to 14 languages• Usage statistics and data interpretation• Compatible with any device (Android and iOS)• Facilitates the achievement of the 2030 Sustainable Development Goals• Updates in real-time.With Museum's Voice, it is possible to find other ways to share cultural heritage and encourage everybody to visit independently, drawing attention to details and improving the quality of user experiences.
• MAP'S VOICE. ACCESSIBLE INFORMATION POINT
  Map's Voice is an inclusive web service that allows relevant, extensive information about any service, product, local route or route abroad and different places of interest to be shared and made accessible to everyone. This could be anything from a bus route or natural footpath to the digitalisation of leaflets and guides.• Easy to access and share via a QR code or link, with no need for an app• Universal accessibility. Access to information in text, audio, sign language and/or easy-read format• Geolocation of resources situated en route• Multiple different combinations of content with tactile- visual maps and 3D designs• Available in up to 14 languages• Usage statistics and data interpretation• Compatible with any device (Android and iOS)• Facilitates the achievement of the 2030 Sustainable Development Goals• Updates in real-time.• With Map's Voice, it’s possible to offer all kinds of information in an inclusive way, with the opportunity to combine it with tactile-visual maps.
• OPTIMIZADATA INFLUENCERS
  Dashboard for monitoring events and influencer campaigns on social media and other channels.The aims are to:• Monitor users and content during a campaign• Monitor impacts and other metrics on social media• Set targets and monitor campaign status in real time• Monetise campaign results• Develop and compare campaigns, managing objectives• Generate campaign reports for presentation of results • Capture new influencers or prominent followers
• OPTIMIZADATA ANALYTICS
  A tool to analyse the destination's own communication channels on social networks, websites and the rest of the digital ecosystem. It also features a Social Listening tool.The OptimizaData Analytics tools centralises and organises all the information obtained from social media and other channels used by the destination on a dashboard, facilitating the analysis of data for intelligent decision making as well as monitoring events at the destination.Various displays and reports are shown that allow clients to track and control all the data simply and easily, carrying out active listening of the destination on online media. Characteristics:• The tool allows visualisation of the evolution of the main metrics of the monitored channels and helps with making the right decisions• It has an alert system to notify users of any unusual actions that may be occurring on the monitored channels• It helps optimise online marketing actions across all channels• It can monetise all actions and statistics according to contribution rates• It finds out about followers' behaviour to anticipate their needs and detect trends• The tool displays comparative reports for all of the accounts' channels• It monitors the evolution of followers and other metrics, with comparisons between dates• Reports and graphs are displayed in a printable format for presentation of results• It compares with other destinations (followers and other public metrics)• It implements historical information to obtain data and reports from previous years• Scalable tool to include more social networks and other channels• Task Manager to assist in the daily management of publications across all channels and accounts• INE data
• ARTIFICIAL INTELLIGENCE PLATFORM AND KPI MONITORING WITH PREDICTIVE CAPABILITIES
  Implementation of Artificial Intelligence systems in tourist management digital transformation projects to optimise tourism quality and help foster the sector's deseasonalisation.The smart platform permits:• Facilitating visualisation and understanding of the different data sources and variables• Tourism behaviour analysis• Analysis of trends and the seasonality of each variable• Assessing the impact of the SARS-CoV-2 virus on tourism• Analysing the status of the sector's recovery• Seasonal trend prediction within each variable of the sector• Design of customised plans for attracting each type of tourist focused on the following objectives, among others: ▪ Attracting quality tourism ▪ Increasing tourism occupancy rates ▪ Optimising seasonal occupancy levels, attracting different tourist profiles to the destination throughout the year, and avoiding situations of minimum occupancy during the low seasonDifferential value of artificial intelligence in the digital transformation process.One of the fundamental reasons to digitalise is the opportunities the computerised data analysis offers. This is because studying past and present data (descriptive) can assist in drawing conclusions that support decision making. However, the greater the increase in the volume of data, the harder it is to separate relevant information from irrelevant data. Moreover, this approach does not enable future scenarios or situations that do not appear in the data to be assessed. The use of artificial intelligence overcomes these limitations by using past data to train predictive models to provide information about the future (predictive). These models can be used to view suggestions about which actions to take to maximise the probability of achieving set goals (prescriptive).
• OK LOCATED
  The mission of Ole Digital Solutions is to assist organisations in their process of digital evolution and transformation, combining the most efficient digital technologies, products and solutions.Strategy:Support in business transformation defining the most appropriate strategies and processes to reach the objectives that have been set.Innovation:Support in digital transformation orientating innovation to problem resolution and companies needs.Digital product:Design and development of memorable digital products and experiences focused on people (webs, apps, CRM, etc.)
• MYSTREETBOOK
  MyStreetBook is a cutting-edge artificial intelligence system that creates and recommends smart itineraries based on visitors' likes, profiles and needs.Hyper-personalised trips through a web app.It recommends tailor-made interactive routes that are generated automatically for each individual, each moment and each situation. Each route expertly combines existing attractions (monuments, nature, businesses, gastronomy, events, etc.) with a wide range of variables such as the time available, opening hours, prices, transport, accessibility, the traveller's likes and needs, trends and reviews.The web interface is aimed at inspiring visitors and helping them plan from their place of origin, while the app guides and accompanies the traveller in the destination and receives feedback. The interfaces are inserted into the tourist destination's promotional channels.Analytics and data for Smart DestinationsThe destination's managers will have visitor footfall data platform:1. Segmented traveller profiles and trends2. Smart mobility - busy areas, routes and reviews3. Tracking per resource - the most often visited resources and visitor profiles.This information is compatible with other platforms, and can be downloaded in various formats. Regular qualitative analysis reports are also generated to help the tourist destination improve.Digitalisation of tourism strategy and resources.• Identification of existing tourist attractions and untapped potential, in-demand attractions: diversity• Unification of information• Digitalisation of local businesses and existing routes• Incorporation of the cultural calendar and temporary events.Control Panel to manage content.This is set up for destinations that want to manage resources directly. The database is interoperable and exportable.Traveller Notification ServiceA traveller notification service is set up within the interfaces to inform visitors about levels of crowding or other programmed topics.
• DATA INTELLIGENCE FOR BETTER UNDERSTANDING THE VISITOR. TOUR ASSISTANTS, AUDIO GUIDES AND MULTIMEDIA GUIDES FOR TOURIST DESTINATIONS
  MuseumMate has been the leader in the manufacture, development and marketing of audio guides for the tourism sector for over 27 years. With over 15 million MuseumMate hasn't just revolutionised audio guide and app technology for tourism destinations; it has revolutionised the concept itself.Intelligence from data: thanks to its Visitors Analytics tool, every visitor to a tourist destination is monitored. Visitors Analytics allows the habits, behaviour and interests of visitors to be understood in real time.Content generation: content is generated for the tourist destination based on innovative storytelling techniques. Messages are shared through emotions.Innovation: they are the leading developer of new technologies within the sector:• Web apps: the most innovative solution, sent directly to the visitor's mobile phone without the need for an internet connection or download• Apps: for Android and iOS smartphones • Own devices: The SmartGuide can provide visitors with a device to accompany them on their visit. Turn-key: a human team on hand so that destinations can get the best tool without needing to put in any extra effort or work.
• ECOSAT
  A vertical platform specialising in municipal environmental services. Its function is to plan, manage, control and certify the activity of the vehicles and individuals involved in urban services. It provides the data needed to automatically generate reports and comparisons every day for maximum operational profitability, centralising all the indicators needed for decision making. Characteristics:• Fleet management: sensorisation for effective work control• Service organisation and item inventory: defining and registering the human and mechanical resources assigned to the service• Geographic information system: advanced GIS with detail of streets, sections and pavements• Service planning: creating routes and assigning resources• The level of compliance of the work teams' activities: verifying differences between the service planned and the service delivered, automatically generating comparative reports to identify discrepancies.• Incident and alerts management: managing detected incidents gives access to statistical data to improve the service• RFID identification systems: traceability of elements collected and monitoring of maintenance tasks• Container fill-level sensors by volume: dynamic routes by fill percentage• Weighing system: weighing by containerisation point for effective monitoring of the loading and management of waste• Citizen identification systems: facilitates payment by weight, thus improving recycling rates• Dates and areas of tourist interest: display of the information taking into account the established dates and areas of tourist influence• Quality, sustainability and tourist information indicators and KPIs: Configuration of intelligent dashboard, taking into account urban hygiene indicators that can be incorporated into tourism quality indices.
• SMART DESTINATION MANAGEMENT TRAINING AND TOURISM SUSTAINABILITY PLANS. IMPLEMENTATION OF THE 2030 AGENDA, CSR AND SDGS IN THE TOURISM SECTOR
  Development of training programmes:• Smart Destination Management• Tourism Sustainability Plans• The use of SDGs in the tourism sector.Consultancy in introduction and implementation:• Calendar of events for 2030• SDGs in the tourism sector• Implementation of Corporate Social Responsibility Plans in tourist destinations.
• OUTDOOR DIGITAL TOTEMS TO SUPPORT TOURIST OFFICES
  Large screens and totem displays in public streets that complement tourist offices. When the destination's tourist office isn't in a good location, or impact points are needed on the outside, they can pick other, busier spots like squares or avenues to display their publicity. Municipal permission is needed to carry out public works, especially in the case of large LED displays, which are usually installed on roundabouts. There are many options available:1. Wall-mounted screens between 18.5" and 32". These don't involve public works; they are wall-mounted in tourist offices, town halls and museums, and allow information to be easily shared as they run off interior cables. They also feature USB mobile charging points for tourists2. Outdoor digital totems between 32" and 55". These are either on supports, as they cannot be attached to a wall, or run from ceiling to the floor. They are large interactive screens to reach out to travellers away from the tourist office and thus cover more tourist spots within the destination.3. Monopole LED screens. Large screens, an average of 3 m tall, designed for digital posters.What information can be displayed on digital totems? They allow tourist attractions to be segmented by traveller type. • Cultural heritage, museums, monuments• Green routes, parks, outdoor activities• Leisure and shopping. Local gastronomy, craftwork, experiences• Attractions and events• Millennial. The most Instagrammable spots, nightlifeHow long will they be in the destination? Make it easy for the tourist to access the most important places to visit in line with the length of their stay and mobility in kilometres. • Routes for one, two or three days• A route around the historic centre• A route through lesser-know sites• A route around local leisure facilities ▪ Selfie spots and map and info downloads to obtain their dataMaintenance and turn-key installation services are included.
• INFORMATION THROUGH THE IURBAN TOURIST PLATFORM
  Getting to know tourists can win their loyalty. This is the goal of the iUrban platform, which allows all interactions with tourists before, during and after their visit to be registered and personalised through a content manager that documents their requests and interactions.Before: • Registering of interests and sending tourist information adapted to the tourist’s interests:• Geolocated information• Cultural heritage, museums, monuments• Green routes, parks, outdoor activities• Leisure and shopping. Local gastronomy, craftwork, experiences• Attractions and events• Millennial. The most Instagrammable spots, nightlife• Administrative procedures• Tourist routes: ▪ Routes for one, two or three days ▪ A route around the historic centre ▪ A route through lesser-know sites ▪ A route around local leisure facilitiesDuring: Adapting their experience in the destination and registering it in the same manner. Here the use of visual media can be used to impact tourists and win even more loyalty through more immersive experiences:The same content published on different media under centralised management:• Website• Digital totems• QR codes• Monitoring of the whole activity• Usage statisticsMonitoring interactions. It provides a multi-channel solution that covers the full customer journey, making it easier to produce statistics and reports on everything that impacts the tourist and the main KPIs of interest, supporting decision-making about tourist attractions:• The most visited content, overall and by language• The total and per user number of interactions with the destination• Points of interest, routes, agendas and events, types of commerce, etc.• The number of guide and map downloads• Satisfaction surveys: especially relevant if the user has had a bad experience and provided their contact details, as it provides an opportunity to apologise and ask questions in order to win their loyalty• The tourist resources consulted: allows monitoring of whether or not tourists used the different QR codes at the points of interest they visited
• WATERSENS
  Technology for efficient irrigation automation in parks and gardens that can be combined with other devices with LoRaWAN connectivity, such as soil moisture sensors, weather stations, flow meters, etc.Watersens is able to manage up to four latch valves powered directly by the device. It has a guaranteed useful life of 10 years and dramatically reduces installation and maintenance costs in the city dedicated to irrigation management.
• SMART OFFICE DTI
  Smart Office DTI is a space for sharing and viewing the data needed to complete the process of transformation into a Smart Destination.New tourist platforms, a multitude of sensors, apps, new technologies and information sources, content managers, dynamic websites.etc., this massive volume of data requires an integration zone where it can be analysed and validated by the different municipal departments involved in Smart Destination planning.During the pandemic, Smart Office DTI Safe+ has demonstrated that it improves safety in destinations, and optimises fund-raising, especially for the Next Generation Recovery, Transformation and Resilience Plan.The Smart Office DTI Green model includes a sustainability observatory that incorporates social and environmental indicators. This model is very useful for municipalities investing in sustainability and in the SDGs, and in achieving more carbon neutral tourism activity in line with the 2030 Agenda.Characteristics:• Implementing by modules• Fostering the participation of public and private agents and responding to their needs• Establishing and adapting indicator dashboards in accordance with the UNE 178502 standard• Making successful decisions based on evidence from information• Attracting grants and funding• Having an environmental and socio-economic observatory
• STANDARDISED INTEGRATED MANAGEMENT SYSTEM FOR SMART DESTINATIONS
  This system involves:• Accompaniment in any of the Smart Destination phases• Application of the methodology and self-diagnosis action plan created by the national Smart Destinations Network• Implementation of the standard UNE 178501 Smart Tourism Destination Integrated Management System• Having a Smart Destination management and monitoring software tool - CICLOPS DTI• Integrating all areas of the destination related to tourism• Aligning the digital transformation layers of the destination, the companies and their tourism intelligence
• TECHNICAL ASSISTANCE FOR DEVELOPING A TOURIST DESTINATION SUSTAINABILITY PLAN
  The strategic purpose of the call for proposals for destination tourism sustainability plans is to enable and promote the recovery, modernisation, reactivation and revitalisation of the tourist destination, with a view to creating a more responsible and sustainable model that facilitates development and focusing efforts on achieving an intelligent, sustainable and safe tourist destination.Inteligencia Turística provides technical assistance throughout the process of participation in the Ministry of Industry, Trade and Tourism’s call for proposals for Tourist Destination Sustainability Plans.
• INFOTOURIST OFFICE
  A comprehensive management tool designed for tourism departments that features a series of applications and tools which allow information to be shared among the users who have access, and distributed to the different associated media. It collects statistical data from these, and performs digital marketing actions, as well as enabling storage and stock management, and recording visitor data and feedback. All this is controlled from a single platform.The new tool that INFOTOOLS has created is revolutionary in terms of customer service for tourist offices. With INFOTOOLS, customer service agents have the opportunity to provide digital customer service and information (leaflets, tourist attractions, routes, surveys, an interactive map, tourism activity companies, etc.) to tourists' smartphones via an email, text message, WhatsApp message or QR code. They can also register visitors' places of origin and information requests, as well as further data.INFOTOOLS is also a tool to decentralise tourism customer service. Any company, organisation or professional within the tourism industry can use this tool to share information about the destination, with the distinctive feature that this information will always be provided by the destination's managers. The most significant tools and modules are:• Content and database manager• CMS platform• Survey system• Stock and storage manager• Visitor registration• Statistics system• Opinometer• TV channel• Management of routes and places of interest• I-turno or queue management• Management of information points• Advanced support system and decentralisation of tourist offices• User administration• Integration of API and API for integration with external and Smart Destination platforms• Infotools: support tools and supply of digital information.
• SUSTAINABLE DEVELOPMENT PROFILE (SDG)
  This project promotes the contribution of local and regional agendas, especially those linked to tourist destinations, to the 2030 Agenda, pursuing the Sustainable Development Goals (SDGs).It promotes adaptation to two of the current cornerstones of competitiveness: sustainability and innovation. This is in line with the commitment to comply with the SDGs, which in a time like the present, require a firm commitment to safety, in a broad sense, as well as to sustainability.The aim of the project is to provide a technical assistance service for the diagnostic analysis of plans and projects, within the framework of compliance with the SDGs, and with the following objectives:Identify how the actions, plans and programmes in place within the tourist destination contribute towards achieving the SDGs. Contribute towards public bodies implementing and complying with the 2030 Agenda.
• IMPLEMENTATION OF MANAGEMENT SYSTEMS (QUALITY, ENVIRONMENT, OCCUPATIONAL RISK PREVENTION)
  With the objective of supporting the development of high- quality tourist attractions, Innovaris provides services to support continuous improvement, based on the implementation of ISO/UNE tools and management systems, specific regulations and its own standards.The company works within the following specific areas:• Quality: integrating ISO 9001 quality management systems and the EFQM management excellence model• Environment: including the environmental management system under standard ISO 14001 and the EMAS environmental excellence model• Health and safety: integrating labour health and safety systems based on ISO 45001• Information security: based on the ISO 27001 information security system• Innovation: supporting both destinations and companies in implementing the UNE 166002 R&D&I management system• Social responsibility: including the ISO 26000 social responsibility guideOther standards:• ISO 21401: sustainability in tourist establishments• UNE-EN 13816: public transport quality• UNE 175001: small business quality• GDPR: compliance with the General Data Protection Regulation• ENS: the national security framework• Inspection point programmes• Covid-19 safety certification for establishments
• ANALYSING TOURIST DEMAND THROUGH BIG DATA
  Through information based on the study of statistics and with the potential of Big Data, which will be provided by external suppliers as input, it is possible to gather data that, once processed and anonymised, provides information that is highly relevant for the sector. The following specific aspects are worked on:• Heat maps: visualisation and analysis of people by specific areas and time slots. This information can be captured on a map of the location• Presence and mobility: analysing the presence and flows of movement towards, from and within the destination, determining visitors' geographical origin and nearby departure point• Segmentation into profiles: taking mass, representative samples that allow segmentation into diverse socio- demographic profiles (origin, age, gender, etc.), whose data is irreversibly anonymised in strict compliance with data protection regulations (GDPR)• Functionality: establishing and defining relevant indicators that can be analysed. Definition of the municipality's geographical grid, and its divisions by areas or districts. Definition of the study period and sample to be analysed.
• INTERACTIVE VIRTUAL TOURIST OFFICE
  Thanks to its expertise in the tourism sector and Real Web development, Ideanto Comunicación has created a product that will add value to destinations, provide a mass of data, and impress visitors.The Virtual Tourist Office provides a 3D environment, integrates chatbots that work with the information contained on the Internet and thanks to this, provides metrics, additional data and leads resulting from conversations with travellers.The Virtual Tourist Office is marketed directly to destinations (municipalities, cities, regions, etc.), the content being tailored to each one.
• HI POINT, HEALTH INNOVATION POINT
  Hi Point is a modular structure that can be adapted to any public or private environment. The main objective is to raise awareness of the public health guidelines specific to each environment.The following elements are integrated into Hi Point: • Digital, interactive touch screen: provides information on the prevention of general health problems and action protocols to follow in the event of an emergency. It also has the only skin phototype detection software for each user and generates a personalised report identifying the risk factors for their health: recommendation of the minimum sun protection factor to use, maximum sun exposure times, ultraviolet radiation and basic protection tips.• Sunmaphore: measures ultraviolet radiation levels, alerting the population by using a code based on five colours (green, yellow, orange, red and violet) determined by the World Health Organization (WHO). The indices are expressed with values ranging from 1 to 11.• Semi-automatic external defibrillator: a portable device that diagnoses and treats cardio-respiratory arrest, restoring the usual heart rhythm through direct current pulses when the heart is fibrillating• Emergency 112 button: Automatic call and communications intercom connected to the service and 112 emergency response protocol of the Balearic Islands.• Shade area, breastfeeding area, rest area• Charging area: for mobile devices, plus an area for charging electric wheelchairs.
• DESTINATION MANAGEMENT TOOLS
  GVAM is an expert partner in the implementation of bespoke technological solutions for tourist destinations and a leading company in the production of destination applications, with more than 100 apps/PWA produced, thousands of heritage resources digitalised and more than two million unique users a year.GVAM solutions provide destinations with reliable tools for addressing the reinvention of the tourist model and the challenges that this presents, making the most of the opportunities available:• Prioritise the protection of cultural heritage and natural resources• Make energy efficiency and green transportation more widespread• Standardise the digital transition by providing data, customisation, digital marketing and AI tools• Make the destination more competitive, digital and accessible and boost short consumption cyclesThe destination management tools developed by GVAM use technology and digitalisation for facilities management.This includes the digitalised tourist office assistants that provide paperless route planners on tablet-like devices through a drag-and-drop interface of destination activities, show the suggested result in the form of a list or editable interactive map, as per the parameters indicated for the visitor and their profile. Visitors can also save these itineraries to their own devices.Classic group radio guides can also be digitalised via the destination's app, which functions between users as a digital radio guide transmitter-receiver, not only sending voice messages, but also making it possible to share the screen with the rest of the participants.Finally, GVAM has created its own platform to control flows and capacities; this uses real-time monitoring of the visitors in a destination to automatically send notifications and alerts when a certain threshold is exceeded in specific areas.
• LIQUID PHOTOCATALYSIS NANOLAYER 2 YEARS COVID FREE
  Liquid photocataylsis nanolayer is a revolutionary anti-Covid product that protects any surface for a period of two years, decontaminating the air that comes into contact with the treated surface. It reacts with sunlight or ultraviolet light and is activated by producing an oxidation process that affects the Covid-19 membrane. In this way, any surface can be protected for the following two years.Surfaces with nanolayer act by purifying the air that comes into contact with them and by eliminating pollution, improving the interior air of buildings.It can be administered on metals, glass, marble, wood, fabrics, etc. It removes biological contaminants, viruses, bacteria, fungi and pollen, as well as bad odours. It saves cleaning time and cleaning products, is non-toxic and has SGS efficacy certification.
• SMART ODOR WASTE
  Smart Odor Waste is designed and patented by Graphesol . It is an IoT device that represents the evolution of current smart devices for waste management. To the usual functions, Smart Odor Waste adds a feature for removing bad smells from containers, eliminating organic waste, reducing pollutants and bacteria. Currently, IoT devices measure the height of the waste and the temperature and emit a signal advising whether a container should be collected or not. Other features include opening the container with a citizen card, geolocation or reporting vandalism.With this new device, a fundamental function is added to tourist municipalities through eliminating complaints of bad odours from the containers, and a new business line is added to the waste management companies through the loading and maintenance of the biocidal liquid.This natural biocidal liquid is made up of natural bacteria and enzymes that remove all odour components and any organic residue, as well as nitrates and other contaminants.