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• CICLOPS DTI SMART DESTINATION MANAGEMENT AND MONITORING SOFTWARE
  CICLOPS DTI is the management software that destinations need to digitalise and transform themselves into Smart Destinations. It can become a support tool for the Smart Destination's management body to monitor the destination's five key pillars (governance, innovation, technology, sustainability and accessibility). This technological solution speeds up the work performed by municipal teams when implementing action plans. The main advantage is that it is constantly being updated and aligned with UNE  178501 and UNE  178502 standards and indicators. This solution has been tested in different municipalities, can be adapted to the size of the team and is easy to implement. It includes a training module in digital skills for its users. CICLOPS DTI features a specialised Smart Tourism Call Centre service, which provides immediate response to the challenge of digitalising public administration.
• INFOTOURIST-NET
  INFOTOURIST-NET is a SaaS or OnPremise solution, designed for national tourist organisations that have a network of customer service offices. It is a platform that collects and analyses information requests, sources and surveys from a network of offices. It shares information among the network to be provided digitally to visitors. It includes a digital customer service module to send information directly to visitors' smartphones. Real-time graphs and statistics in Excel. The modules incorporated into this solution are: Visitor registration. Survey management system. Event management by network members. Document and brochure management among network members. Tourism informer interface for providing information digitally. Administration of network users and members. Global and partial statistics on queries dealt with and surveys provided at the network offices. On-demand modules.
• SAFE TOURISM CERTIFIED
  Safe Tourism Certified is a transversal tourism certificate (covering 22 subsectors) that aims to generate confidence in Spanish and international clients and tour operators through the implementation of a series of security protocols developed by the Instituto para la Calidad Turística Española and endorsed by  the Spanish Ministry of Health. Tourism companies, destinations and services can be certified against the international standard ISO/PAS 5643 that establishes the requirements and recommendations to prevent the spread of the SARS-CoV-2 coronavirus in tourist organisations. It is a guarantee mark and certification of implementation of the Health Risk Prevention System. The certification is subject to an audit carried out by independent companies.
• SUSTAINABLE DEVELOPMENT PROFILE (SDG)
  This project promotes the contribution of local and regional agendas, especially those linked to tourist destinations, to the 2030 Agenda, pursuing the Sustainable Development Goals (SDGs). It promotes adaptation to two of the current cornerstones of competitiveness: sustainability and innovation. This is in line with the commitment to comply with the SDGs, which in a time like the present, require a firm commitment to safety, in a broad sense, as well as to sustainability. The aim of the project is to provide a technical assistance service for the diagnostic analysis of plans and projects, within the framework of compliance with the SDGs, and with the following objectives: Identify how the actions, plans and programmes in place within the tourist destination contribute towards achieving the SDGs. Contribute towards public bodies implementing and complying with the 2030 Agenda.
• CSV ANALYSIS FOR TOURISM PROJECTS. MATERIALITY AND STAKEHOLDER ANALYSIS
  CSV analysis aims to obtain profiles of local communities and groups of interest that may be affected, or that have direct or indirect interests in the activities and projects a company, organisation or public body may carry out. The risks, needs, expectations and opportunities of different local stakeholders are identified and understood, with the aim of getting to know the relevant aspects on which action can subsequently be taken. The key objective of the Creating Shared Value (CSV) philosophy is to obtain proposals for initiatives that meet local needs, minimise risks and create value for both the company/organisation/body and the local communities, including them in the local action plan, known as the CSV plan.
• VIDEO MAPPING
  Video mapping is a video projection technique that consists of projecting images or videos on irregular or unusual surfaces, such as buildings or sculptures. Video mapping is often used at public events or sound and light shows, and can create stunning and surprising visual effects. For a video mapping, you need a high-quality projector and specialised video editing software that allows you to fit the image to the desired surface. Video content can be created using animation programs or even by recording live video with high- quality cameras. Video mapping has been used in a wide variety of contexts, from advertising and entertainment events to artistic and cultural projects. Some examples of its use include projecting images onto buildings at night to create an impressive visual show, or using video mapping at live music events to create an unforgettable visual experience for audiences.
• IBBLUE
  Technological solution, which integrates reservation systems for tourist accommodation (hotels, apartments, villas, etc.), in a single reservation search engine. The official meta-search engine for accommodation for entities and organisations, without intermediaries! The Trivago of institutional portals, the Booking web-hub of tourist associations or destinations. Who is the ibblue accommodation search engine for? Tourist destinations. Hotel associations. Official tourism organisations. Hotel federations. Accommodation federations. Tourism boards. Councils and official tourist portals. Any entity that wants to offer an official accommodation availability search engine on its website, without intermediaries. Functionality in 6 steps Ibblue has a search box on the official website of the destination, association or official body. Visitors start the search (check-in, check-out date and number of people). The result is listed with the price of the available accommodations. Visitors select the desired accommodation and start the booking process. The booking process continues on the official website of the selected accommodation. The visitor finishes their booking on the accommodation's official website.
• SMART SPOT - AIR QUALITY, NOISE AND PEOPLE FLOW MONITORING SENSOR
  Smart Spot, created by HOPU, is a data monitoring device designed for environmental monitoring. Smart Spots enable atmospheric pollution, noise pollution, inflows and people density to be monitored and measures gases like NO, NO2, H2S, SO2, CO, CO₂ and O3 in a specific area in real time, all through a single device. Smart Spots also detect other toxic substances like alcohols, volatile organic compounds (VOCs), particulate matter (PM) to identify specific nanoparticles like dust (PM10), pollens (around PM40), contaminants (PM2.5) and viruses (below PM1). Quality and reliability Data quality and reliability are the main differentiating values with respect to other solutions. Smart Spots provide certified data quality of up to 90%, in line with key standards such as IEEE P2510 and validations by external institutions such as the Environmental Centre CETENMA, demonstrating excellent correlation with respect to the reference data sources. In this way it offers all the guarantees and confidence available on the market. The data collected by the Smart Spots is of high quality thanks to HOPU's sophisticated high-precision laboratory, where machine learning algorithms improve the accuracy of the sensor measurements by reducing the effect of cross-sensitivity. Data visualisation The device includes display screens showing air quality data, thus providing a comprehensive solution for sustainable town planning that facilitates, simplifies and focuses decisions to reduce pollution in regions, creating sustainable Smart Destinations. This service allows large quantities of data relating to the city's environmental status to be easily collected, analysed and viewed, including transportation, utilities, and social, open and device data.
• AMELIA SMART CHATBOT
  Amelia is a smart chatbot that talks with tourists in the municipality, offering them the best plans according to their needs. An artificial intelligence designed so that all visitors are aware of the destination's tourist offerings. Amelia is a 24/7/365 tourist information point that simulates a conversation. Its main goal is to improve the experience of users looking for the destination's tourist offerings. Villages with no tourist offices, offices that are not always open and the fact that we live in a time of information overload mean that visitors cannot clearly glimpse the local cultural, historical, leisure and gastronomic possibilities and potential. By implementing the chatbot, the council makes sure that travellers know all its tourist attractions in a clear, simple and direct way. Where is the information point? The council will have stickers with the "i" symbol for tourist information point and the QR code that can be placed throughout the municipality and in establishments, so that there will always be a tourist office available.
• DESTINATION DIGITAL MARKETING TOOLS
  GVAM is an expert partner in the implementation of bespoke technological solutions for tourist destinations and a leading company in the production of destination applications, with more than 100 apps/PWA produced, thousands of heritage resources digitalised and more than two million unique users a year. It also coordinates drafting for standard UNE 178508 for tourist apps. GVAM solutions provide destinations with reliable tools for addressing the reinvention of the tourist model and the challenges that this presents, making the most of the opportunities available: Prioritise the protection of cultural heritage and natural resources. Make energy efficiency and green transportation more widespread. Standardise the digital transition by providing data, customisation, digital marketing and AI tools. Make the destination more competitive, digital and accessible and boost short consumption cycles. GVAM's digital destination marketing tools feature a platform to automate the destination's promotions, actions and campaigns, thus involving and supporting local tourism. The platform shares these communications, which are programmed and managed by tourism technicians from target visitor profiles created using profiling techniques, and the detection of interests by AI through behaviour in the destination. It can be integrated with other services via REST APIs.
• CONTENT DIGITALISATION
  GVAM is an expert partner in the implementation of bespoke technological solutions for tourist destinations and a leading company in the production of destination applications, with more than 100 apps/PWA produced, thousands of heritage resources digitalised and more than two million unique users a year. GVAM solutions provide destinations with reliable tools for addressing the reinvention of the tourist model and the challenges that this presents, making the most of the opportunities available: Prioritise the protection of cultural heritage and natural resources. Make energy efficiency and green transportation more widespread. Standardise the digital transition by providing data, customisation, digital marketing and AI tools. Make the destination more competitive, digital and accessible and boost short consumption cycles. As a specialist in content digitalisation, GVAM is a comprehensive creator and producer of multilingual multimedia content about destinations' cultural and natural heritage. From simple content such as images, photos, videos, etc., to top-level interactive resources with immersive experiences, AR, VR, 3D recreations, 360 content. Expertise and experience are also provided for the production of gamification elements at destination for all types of media and spaces, from simple games to authentic entertainment experiences that interact with the real environment and compete with other users.
• GREEN SMART: YOUR DESTINATION'S CARBON FOOTPRINT
  Precise and traceable calculation of a destination's carbon footprint and preparation of the first carbon footprint database by companies, public or private, so that destinations can know their impact, as well as compare themselves with similar companies, and devise mitigation plans. Precise, automatic and traceable calculation of the carbon footprint of infrastructures, buildings, vehicle fleet and public companies. This information will serve as the basis for drawing up strategic emission reduction plans (setting specific objectives for assets in the short and medium term, more efficient assets, identifying good practices, prioritising mitigation actions, etc.) and thus facilitating reporting of this type of indicator (for example, to access public funds). In addition, destinations can include the carbon footprint as a   real criterion when selecting a supplier, and use the comparison of the carbon footprint a supplier generates to award the contract for a service, execution of the work, or supply delivery. Additionally, the contract manager is able to monitor the footprint during the contract's execution, and thus compare the footprint estimated during the bidding process and the actual footprint. This solution helps to comply with Law 7/2021 on Climate Change and Energy Transition, and Law 9/2017 on Public Sector Contracts. At the same time, the company makes a simple, automatic and traceable solution available to private companies to carry out the calculation, reduction plan, report and registration of the carbon footprint, and to make comparisons with companies from the same region, engaged in the same activity. Finally, the mobility solution allows tourists to find the carbon footprint of their journey instantly. It is online, anonymous and customisable. The destination can track the results in real time with all kinds of analytics.
• ECOTOTEM
  Ecototem is a vertical modular structure where various racks are inserted to filter the air in cities or particularly polluted spaces which produce a high level of NOx, SOx, COVs and PPM particulates, and that are exposed to bacteriological threats. The project combines, for the first time, different technologies according to a proprietary design that incorporates several patents and applications. There is no other project on the market with these characteristics for decontaminating cities and offering spaces where the air is free from viruses and bacteria. It can also be equipped with an air quality meter integrated into a web platform, enabling remote management and preventative maintenance. At the same time, it offers statistics on these air quality readings in a very accessible and easy-to-use way, with an information interface that is extremely understandable and can be accessed by technicians and residents on foot through their own devices with Wi-Fi. The system can be interconnected with a wide network of sensors and platforms using highly compatible and interoperable wireless communications technology and protocols. This makes the Ecototem an air quality measurement and information system capable of creating an air quality map, to provide information to citizens and institutions through apps or through the Smart Cities system via Open data.
• SMARTGRAPH
  A graph data analytics platform that works with real-time information and can be used by both business users and data analysts. It is characterised by: Big Data with graphs Integrates and interrelates all the business information in a  graph structure, which provides a new perspective for reading information and its graphical visualisation.Unique and efficient platform for understanding results and detecting incidents in processes. Reduces response times with a simple usability that facilitates the company's digital transformation. Real-time information Monitor every query in seconds, ensuring speedy management to detect potential activity risks. A rules engine technology that visualises business information, analyses data, and enriches it with real-time, machine learning models. Artificial Intelligence By combining the analysis of the information with graphs, with artificial intelligence, the rate of false positives is reduced and new indicators appear for the implementation of a good verification process. It allows data scientists to use SmartGraph-specific, trained analytical models or create new models to meet business needs. Automation It designs process workflows to interact with any system and report potential issues while machine learning models evaluate information. SmartGraph allows users to decide how the models are classified, reducing operational costs, with an automated system based on artificial intelligence.
• FS OSINT
  FS OSINT is a series of solutions for obtaining information from open sources. It consists of four applications: FS Crawling. Tracking and extracting information. It offers the ability to obtain information from the internet with the use of robots capable of simulating human behaviour and/ or mass downloading of information. Tracks and structures all information that may be of interest for later download, in an undetectable and non-intrusive way in the search sources. FS Social. It allows real-time monitoring of different open sources, with a four-phase methodology: discover, listen, analyse and report. It helps to discover which terminology, which users and which channels are distributing the information analysed. It provides real-time listening and stores everything that is of interest. FS Entities. It enables the extraction and exploitation of the digital footprint that any entity leaves on a social network. It generates a 360º view around the virtual profile based on its activity, relationships and generated content. It uses graph-based processing engines to help the analyst detect non-obvious relationships, weak links and the qualification of the environment. FS Suitability. It automates the process of extracting a  person's digital fingerprint and calculating the level of risk for an organisation.
• FS LOYALTY-DISCOVERY
  This platform enables the development of loyalty ecosystems for citizens, through which they can enjoy benefits, experiences and products offered to them by businesses associated with the programme proposed by the Administration. The platform is based on the concept of a coexistence model that, on the one hand, supports traditional loyalty models and, on the other hand, creates an innovative multi-brand ecosystem. It is characterised by: Citizen behaviour analytics capabilities: both contextual marketing and content discovery capabilities, based on mobile device behaviour, and information in open source publications (social media). Module for the management and customisation of recommendations based on algorithms and models of user similarity, content similarity and collaborative filtering. Module for managing virtual currencies associated with products and events. Multichannel campaign manager. Mobile SDK compatible with Android and iOS platforms for the capture and analysis of user behaviour on their mobile device through the installation of the Administration app, or creation of the app, if it does not exist. Management module sending rich push notifications compatible with Android and iOS platforms. Module for retrieval of information associated with geographical coordinates. Commercial procurement, commercial categories, cadastral information and open data Administration portal, both for the Administration to manage the businesses and for the business itself to create offers and capture targets.
• SMART MANAGEMENT OF CULTURAL TOURISM
  This solution involves the digitalisation and monitoring of the most relevant data for smart, strategic tourist destination management. Moreover, they have developed a platform that includes a dashboard and specific indicators to facilitate governance and decision-making on heritage and tourism spaces. The tool also incorporates a combination of data updated in real time and indicators with strategic value, allowing short, medium and long-term action planning. In this way, it is possible to coordinate both immediate and preventative measures. Therefore, it is positioned as a relevant solution for the planning of tourism destination management in cultural tourism destinations. Furthermore, the nature of the technology implemented facilitates the integration of a group of destinations, allowing for regional management, and offering a combined vision that incorporates both the specific vision of each destination and a comprehensive vision of the most relevant aspects of management. Finally, the proposal includes a specific indicator system for studying the history, behaviour, characteristics and impact of tourism on heritage assets and their management, in order to be able to act accordingly. The implementation of an appropriate strategy for cultural tourism management will serve as a distinctive factor for the destination, enabling improved experiences and visit quality via the application of appropriate control tools. As a result, destination will be able to improve user and visitor experiences.
• COGITO INTELLIGENCE PLATFORM (CIP)
  A system that enables an exhaustive analysis to be performed on all kinds of texts and documents (internal and external), to search for and organise relevant information, providing useful conclusions. It makes use of artificial intelligence, basing itself on natural learning understanding (NLU) to understand and process concepts. By assigning the meaning of words based on context, it increases the effectiveness of analysis and automates intelligence processes, overcoming the limitations of conventional keyword- based engines. It has more than 500,000 sources and millions of documents; with just 3 clicks you get the relevant information for you. What is Cogito Intelligence Platform? CIP is a comprehensive smart analysis and risk management platform that helps analysts at all the phases of the intelligence cycle. It helps to find the huge volumes of content used by analysts more easily, to mitigate risk, identify critical situations and extract strategic information for analysis. What sources can CIP work with? CIP can easily work with a wide range of information sources and data formats (doc, PDF, HTML, TXT, etc.), traditional sources (system folders, the internet, intranets, RSS, etc.) and connectors to obtain data from alternate sources (social media, emails, text messages, news channels), document libraries and knowledge bases. It allows the customisation of information from any volume of unstructured content for open-source intelligence activities and operational risk management. It also manages structured information from conventional relational databases, and can be adapted to obtain and analyse information directly from the monitoring devices.
• GENERATION OF ACCESSIBLE PDF CONTENT
  Adaptation of informative content from panels or brochures to accessible PDF files, compatible with screen readers for visually impaired people. They adapt the informative content available in a visual version through digital content so that it can be consumed independently, also by people with visual impairments. As an example, a printed brochure can include a QR code that links to a PDF file with all the information in the brochure itself, so that blind people can access the content through their screen reader. The information is organised with headings, which will allow optimal navigation through the document, enabling the user to move freely and choose the parts that may be of special interest and skipping those that are not. These files are designed so that people with poor eyesight can also access the information in a more simple way, since certain guidelines are followed (such as the use of certain fonts, font size, colour contrast), which makes it easier to read. Of course, this digital content is completely useful for people without visual impairment. This solution makes it easy and economical to provide informative content to everyone, regardless of their abilities. It is especially suitable for offering information in museums, visitor centres, information panels on tourist routes, brochures and catalogues.
• EQUALITAS VITAE ACCESSIBLE TOURISM. ACCESSIBLE TOURISM PROMOTION
  Equalitas Vitae works to share information about accessibility in accommodation, resources and tourist destinations objectively, clearly and concisely. They have more than 15 years' experience in the creation and promotion of inclusive tourist services for all, forming networks and contacts to share the accessibility of hotels, restaurants, museums, beaches, tourist activities, experiences, accessible routes, destinations and much more with the end customer, agencies and tour operators specialised in the sector. They believe that "Knowing that something or somewhere is accessible is just as important as it being accessible", and for this reason they promote it from all possible perspectives: they manage the web-app portal "Equalitas Vitae Turismo Accesible", the leading accessible tourism portal in Spain, with objective, detailed information updated daily. They offer detailed accessibility information on more than 3,000 tourist resources, accept reviews and suggest new accessible places. They promote accessible tourist destinations. They create and maintain accessible online tourist guides for tourist destinations. They create and promote inclusive tourist routes on https:// www.rutasaccesibles.com/. They distinguish tourism resources with the Equalitas Vitae Accessibility Badge. They manage the leading accessible travel blog in Spanish for people with disabilities: https://www.sillerosviajeros.com/. They coordinate and participate in famtrip and blog trip with national and international tour operators specialising in accessible tourism. They produce the radio programme on accessible tourism “Silleros Viajeros” on Radio Viajera. They provide direct presentations to tour operators and end customers (webinars). They have a large community on social media, with over 20,000 followers and different collaborative platforms. They work throughout the national territory and in international promotion.
• ELLIOT CLOUD SMART CITY - COMPREHENSIVE SOLUTION FOR SMART CITIES
  INFRASTRUCTURE 4.0: a better connection with the environment thanks to technology. Elliot Cloud is a system of systems that links the built environment, the natural world, and the human experience. It is a smart Asset Management solution that allows optimising and harnessing of infrastructures using technology as a facilitator, with a focus on improving the impact for people and nature. A single Horizontal Open Source platform, it manages and controls all infrastructures based on data. Elliot Smart City customises solutions to suit the specific needs of each city. Based on an integrated and collaborative model, it is positioned as the lever of change that the cities of today and tomorrow need to face the challenges in infrastructures, security, mobility, governance, tourism and smart government. Elliot has become a robust tool with no limitations, which really adds differential value to management based on data analytics. Data analytics and business application: Information capture is just the foundation of its solution. Decisions based on data analytics. Big Data and AI Capabilities = Advanced Analytics. High connectivity and scalability. Hardware agnostic solution: Connection with any type of device. Integrate other sources of information. Agility in deployment and scaling: Thanks to facilitating subsystems for the integration of devices and systems. Architecture designed for mass data incorporation. Robust and based on Open Source technologies: Allows evolution and easy integration with any other system. Completely transparent Open Source system that does not trap the user.
• DINYTRACK
  DinyTRACK: Tracking of people and vehicles, information on dwell times in an area, trajectories and journey times. To obtain behaviour information on people in a particular area, there is the DinyTRACK solution. With these data, it is possible to know the dwell times in an area, the most common routes (various points of the route are defined at which the device must be detected) and the time spent in them. It also displays repeat users showing how frequently they appear. With the use of wireless technologies (Wi-Fi and Bluetooth signals from mobile devices), the position of the devices is obtained through triangulation. This leads to the generation of heat maps, and information about frequency and travel times between different points. The platform that receives the information groups the percentage of people passing through into time slots, providing an indicator of the appeal of the route.
• TUR4ALL – ACCESSIBLE TOURISM FOR ALL
  TUR4all, "Accessible tourism for all", is a collaborative platform created by PREDIF with the support of the Spanish Secretary of State for Tourism (R&D&I entrepreneur project) and Fundación Vodafone España. Its aim is to provide precise, accurate information on the accessibility of destinations' tourism resources, such as hotels, restaurants, museums, monuments, natural spaces, beaches, accessible transport, destinations and experiences, and more. It is available in 11 languages (Spanish, Catalan, Valencian, Galician, Basque, Portuguese, English, French, German, Italian and Mandarin Chinese) and its purpose is to provide people with accessibility needs with a greater degree of confidence in planning their holiday. In addition, it acts as a promotional channel for establishments and accessible tourist destinations. In terms of international development, it has been rolled out in Portugal and Germany through agreements made with Accessible Portugal and the German Tourist Office. The company is now working towards internationalisation in several countries around the world, such as Peru, Colombia, Argentina and India, where resources can already be accessed thanks to collaborations. On this platform, both users and experts can evaluate, rate and add comments on the accessibility of tourist establishments. Moreover, on the complementary Plan Your Journey website, TUR4all provides practical, useful information for planning a trip to different destinations, especially for people with accessibility needs. TUR4all is a reliable, accurate source of information about accessibility in destinations for the almost 200,000 users who visit every year.
• SAFE BEACHES: BEACH CAPACITY MANAGEMENT SYSTEM
  Safe Beaches is a solution that has been developed due to the impact of COVID-19 on some tourism destinations where the beaches are one of the main tourist attractions. Tourism is a key sector and the beach areas have high pressure, concentration and risk. The challenge is to accompany tourists and keep them informed so they can enjoy the destination safely. The "Safe Beaches" solution aims to: Provide tools to be a safe destination. Avoid concentrations and risk situations in public spaces. Come up with a sustainable solution in record time. Safe Beaches, offers a complete solution without the need for large investments at municipal level. The solution provides useful citizen, tourist and management tools to know the occupancy level. They receive: Citizen/tourist app for Android and iOS platforms, where tourists can check flags, the occupancy and the condition of the beaches. App for informers (lifeguards) to report the status of beach flags and capacity levels. Dashboards for internal or public use: Information about beaches on the web, capacity history, etc. Automatic notifications option, for safety inspections in the event of risk of overcrowding. Cloud-based municipal maps platform which digitalises the beaches. This solution was implemented in Palma de Mallorca during summer 2020, and received an award from the Association of Information, Communication and Electronic Technologies Companies (AMETIC) for best tourism and security digital solution. There is the possibility of integration with other types of sensors (counting cameras, Wi-Fi, etc.) if an infrastructure already exists. Benefits include: Improving the information the city provides to tourists. It is always useful to find out the degree of occupancy, regardless of the pandemic situation. Projects an image of a serious, reliable destination that is concerned about its visitors. A sustainable project that comes with the option for supra- municipal expansion. A very powerful maps platform which is applicable to other municipal initiatives.
• MUNICIPAL & TOURIST WEB PORTAL
  Web portal for municipalities in drupal language, integrating both the municipal portal and a tourist portal for those municipalities that need it, in one place, and providing the portal with as many resources as the municipality requires: multilanguage, mobile app with fully linked content, audio guides, tourist routes, itineraries, etc. The company has complementary platforms that can be integrated into the web, so that the council can offer multiple services to its citizens, such as an appointment platform, employment portal, transparency portal, etc. A single administrator: Multilanguage. Integrated into an app. Audio guides. Routes and itineraries. Ticket purchases. Appointment.