Items

• INTERACTIVE TOURIST MAP, VEN Y DESCUBRE
  Ven y Descubre is an interactive map that includes the most important points of interest in the municipality to publicise its history, culture, natural spaces, architectural heritage, etc. And to encourage participation, the interactive map features a question and answer game about the municipality. The map includes a data sheet for each point of interest, the option to save favourite points, share them, filter by search and the user's geolocation on the map. You can also enter routes between different points and provide information on each section of the routes. The aim is to provide a digital tourist resource, to promote the municipality and its values, and even to promote local heritage among residents. This web application is ready for any device, without the need to install or download any app, and designed for both young people and adults. It can be developed in different languages. The map includes an internal management application for points of interest, routes and the question and answer game.
• SMART DESTINATION MANAGEMENT TRAINING AND TOURISM SUSTAINABILITY PLANS. IMPLEMENTATION OF THE 2030 AGENDA, CSR AND SDGS IN THE TOURISM SECTOR
  Development of training programmes: Smart Destination Management. Tourism Sustainability Plans. The use of SDGs in the tourism sector. Consultancy in introduction and implementation: 2030 Agenda. SDGs in the tourism sector. Implementation of Corporate Social Responsibility Plans in tourist destinations.
• TOURISM CONSULTANCY TO DRAFT AND IMPLEMENT TOURISM SUSTAINABILITY PLANS
  Analysis, development and drafting of tourism sustainability plans for ordinary Secretary of State for Tourism calls for proposals, and extraordinary Next Generation European fund calls for subsidy applications. Proposal designs. Project integration into the four key areas of the programme: Green Transition, Energy Efficiency, Digital Transition, Competitiveness Drafting of the explanatory report for the project, adjusted to the principles of the project. Dynamics for participation, government teams, technicians, local entrepreneurs, associations and local residents. Technical assessment and monitoring.
• ADVICE FOR CALCULATION AND VERIFICATION OF CARBON FOOTPRINT
  Consultancy for public and private entities in calculating the carbon footprint of the organisation or destination. Support throughout the verification process. Registration in the MITECO. Carbon footprint reduction and offsetting plans. Development of a custom calculator according to the needs  of  the scope defined by the organisation or entity (scope 1, 2 and 3). Preparation of report and necessary documentation for carbon footprint verification under the GHG Protocol and ISO 14064:2019 standard. Development and drafting of reduction and/or offsetting plans that the client needs. Advice and support for the verification process under the standard selected by the client until the certificate is awarded. Registration of the process at MITECO, in the carbon footprint area.
• OUTDOOR DIGITAL TOTEMS TO SUPPORT TOURIST OFFICES
  iUrban has certified the 1st tourist totem in 2022 with Red.Es for the Almuñécar Smart Destination. When you want to install a totem display you must answer two questions: What happens if the screen goes off or the internet goes out? Is maintenance required? iUrban provides "turnkey" solutions: installation, software integration and maintenance of equipment both remotely and with technicians in the area. Monitoring patent. All devices can be monitored and activated remotely, whether the issue is with the internet or a power cut. There are many options available: iCharge. Wall-mounted screens between 23" and 32". No construction work is required; they are wall-mounted, and allow information to be easily shared as they run off interior cables. They also feature USB mobile charging points for tourists. Outdoor totem displays between 32" and 55". They  involve public works (footings), large interactive screens to impact travellers independently from the office, and thus cover more tourist spots in the destination. Monopole LED screens. Large screens, an average of 3 m tall, designed for digital posters. What information can be displayed on digital totems? They allow tourist attractions to be segmented by traveller type, thanks to Cicerone. Customise their trip based on the type of tourist and their stay. See the route and distance to travel. Local events and experiences. Selfie spots and map and info downloads to obtain their data. Marketing module – promotional campaigns when no contact is made.
• RELAY BOX - REMOTE CONTROL VIA LORAWAN NETWORKS
  Relay Box is a LoRaWAN smart load control system. Areas of application: Control of fountains, showers, engines. Ventilation control (opening and closing of windows, etc.) operated in closed loop with a CO2 meter. Any type of industrial and domestic automation (doors, windows, blinds, lighting control, swimming pools, etc.). It is compatible with LoRaWAN and stands out for the following characteristics: Wider activation range: the remote panel controls up to 480V AC of switching supply. Two devices for better performance: Relay Box - ready to be deployed inside the panel or near the load, to avoid electrical hazards. Two inputs to be connected to the control unit. 2 NO relay outputs. Maximum switching voltage of up to 480V AC. Output protected against overvoltage (inductive loads). CAT III electrical safety rating. Designed according to UL, VDE and IEC safety requirements. External control unit: for maximum coverage. Two outputs can be connected to the relay box: Start and stop output to control water pumps, electrical motors, etc. Activation programme at 15-minute intervals Long-life batteries NFC interface for commissioning and maintenance
• SMART OFFICE DTI
  Smart Office DTI is a space for sharing and viewing the data needed to complete the process of transformation into a Smart Destination. New tourist platforms, a multitude of sensors, apps, new technologies and information sources, content managers, dynamic websites, etc., this massive volume of data requires an integration zone where it can be analysed and validated by the different municipal departments involved in Smart Destination planning. During the pandemic, Smart Office DTI has demonstrated that it improves safety in destinations, and optimises fund-raising, especially for the Next Generation Recovery, Transformation and Resilience Plan. The Smart Office DTI Green model includes a sustainability observatory that incorporates social and environmental indicators. This model is very useful for municipalities investing in sustainability and in the SDGs, and in achieving more carbon neutral tourism activity in line with the 2030 Agenda. Features: Implement by modules. Foster the participation of public and private agents responding to their needs. Establish and adapt indicator dashboards in accordance with standard UNE 178502. Make successful decisions based on evidence from information. Attract funds and grants. Have an environmental and socio-economic observatory.
• STANDARDISED INTEGRATED MANAGEMENT SYSTEM FOR SMART DESTINATIONS
  This system involves: Accompaniment in any of the Smart Destination phases. Application of the methodology and self-diagnosis action plan created by the national Smart Destinations Network. Implementation of the standard UNE 178501 Smart Tourism Destination Integrated Management System. Having a Smart Destination management and monitoring software tool, CICLOPS DTI. Integration of all areas of the destination related to tourism. Alignment of the digital transformation layers both of the destination, the companies and their tourism intelligence.
• MASTER PLAN FOR THE CREATION OF A SMART DESTINATION
  Smart Destination self-assessment and support. This involves: Having a roadmap for the transformation into Smart Destination. Monitoring the self-assessment. Progressing in drafting the Master Plan for the Creation of a Smart Destination. Incorporating analysis on governance, sustainability, accessibility, innovation and technologies in the municipality to be a Smart Destination. Incorporating health and safety in the analysis. Smart Destination Director Plan definition and drafting. This involves: Defining the Smart Destination strategy in the new governance, in accordance with the five key areas. Narrowing the Smart Destination scope, both territorially and the tourism products and markets to which it is directed. Obtaining a guide for the Smart Destination managers. Incorporating all the existing plans to align them with the key areas. Marking technological itineraries that help advance the Smart Destination. Redefining the Master Plans for the Creation of Smart Destinations to become a safer Smart Destination. Management body operations. This involves: Defining the Smart Destination Management Body. Establishing the framework of the Smart Destination Management Body. Technological plan: analysis, implementation and strategy. This involves: Integrating the technological strategy with the Smart Destination strategy. Defining technological monitoring support. Diagnosing the technological position at the destination. Actions to include in the Smart Destination Director Plan.
• TRAINING AND WORKSHOPS FOR SMART TOURIST DESTINATION MANAGERS
  The Escuela de Inteligencia Turística (School of Tourism Intelligence) was founded on a philosophy of public-private collaboration across all activities in the tourism sector. For this reason, they have formed alliances with MTA CONNECT, an association that offers design and support services in institutional, business and academic spheres. All the courses have been created with theoretical/practical examples of real experiences of implementing DTI transformation processes. The training offer is adapted to the real needs of the tourism sector, offering training in new professional profiles, supporting the competitiveness of tourist organisations and destinations. Course on Smart Destination Management. Course on Standardised Tourism Intelligence System. Course on Indicators and Tools for Smart Destinations. Smart Destination Standardisation Workshop. Tourism Intelligence Workshops, success stories. Boot Camps, participatory processes, challenges and Smart Destination axes.
• INFOTOURIST OFFICE
  A comprehensive management tool designed for tourism departments that features a series of applications and tools which allow information to be shared among the users who have access, and distributed to the different associated media. It collects statistical data from these, and performs digital marketing actions, as well as enabling storage and stock management, and recording visitor data and feedback. All this is controlled from a single platform. The new tool that INFOTOOLS has created is revolutionary in terms of customer service for tourist offices. With INFOTOOLS, customer service agents have the opportunity to provide digital customer service and information (leaflets, tourist attractions, routes, surveys, an interactive map, etc.) to tourists' smartphones via an email, text message, WhatsApp message or QR code. They can also register visitors' places of origin and information requests, as well as further data. INFOTOOLS is also a tool to decentralise tourism customer service. Any company, organisation or professional within the tourism industry can use this tool to share information about the destination, with the distinctive feature that this information will always be provided by the destination's managers. The most significant tools and modules are: Content manager and database. CMS platform. Survey system. Stock and storage manager. Visitor registration. Statistics system. Opinometer. TV channel. Management of routes and places of interest. i-turno or queue management. Management of information points. Advanced support system and decentralisation of tourist offices. User administration. Integration of API and API for integration with external and Smart Destination platforms. Infotools. support tools and supply of digital information.
• Q FOR TOURISM QUALITY
  The Q Mark is the only official recognition of tourism quality in the Spanish tourism sector. It is owned by the Spanish State, and managed by the Instituto para la Calidad Turística Española. It is common to the tourism subsectors, and its certification through auditing ensures compliance with a management system based on quality in the provision of tourism products and services. It brings prestige, differentiation, reliability and rigour to companies, destinations and tourist services that hold it. In addition, it is the mark that certifies the regulations related to Smart Destinations in Spain.
• PLATFORM FOR SMART DESTINATION ASSESSMENT
  Innaudit is an online platform that makes it easier for tourist destinations to assess and monitor their compliance in accordance with the axes of the smart tourist destinations model or any other standard for regional improvement. It proposes an agile system for monitoring the model's standards, based on the requirements and indicators provided for in the model. Destinations can assess, as many times as necessary, the level of compliance with the processes, requirements and indicators. The platform has many different features: Facilitate the assessment of the destination's compliance with the requirements and indicators provided for in the Smart Destination model with an easy-to-use system tool, in accordance with the ISO 19011:2018 standard, guidelines for auditing management systems. Identify possible breaches and non-compliance, so that the necessary corrective actions are established. Joint study of destinations thanks to Business Intelligence technologies.
• MANAGEMENT PLATFORM FOR PARTICIPATORY PROCESSES IN THE PLANNING OF SMART DESTINATIONS
  InnConsul is a citizen participation platform from which any destination can implement and manage its participatory processes. The design is based on developments on Consul, free software that is built and sustained by improvements introduced by companies and institutions. It enables compliance with various principles of civil governance: participation, transparency, collaboration and citizen empowerment, boosting electronic participation, while becoming a tool for project management, with the involvement of different entities, organisations, companies and institutions and their respective independent processes. It is a space for reflection, dialogue and collaboration between interest groups and allows new perspectives on the object of study to be incorporated into projects, while at the same time promoting learning through debate between participants. The projects are managed with Innovaris acting as administrators, giving permission to other managers to run and monitor the project and participation in it. The platform features different methodological tools for participation: debates, proposals, votes and projects. Through the functions, characteristics and scope of each of these, as well as the design of the participatory strategy, Innovaris implements and manages each participatory process from start to finish.
• TOURIST SUSTAINABILITY PLANS IN DESTINATIONS
  This project is linked to the call for proposals for the Sustainability Plans in Tourist Destinations Programme. The main objective of technical assistance is to develop technical assistance to support public administrations in submitting projects to the aforementioned call. The Spanish Government is promoting the Plan to Boost the Tourism Sector: moving towards safe, sustainable tourism within the framework of a transition towards a more sustainable and inclusive economic model, making the most of the sector's position as a strategic industry, and focusing efforts on making tourist destinations both safe and sustainable. The third section of the plan includes the Programme for Improving the Competitiveness of Tourist Destinations, which fundamentally aims to establish mechanisms that help make the Spanish tourism sector more competitive, decisively accelerating its transformation towards a model based on sustainability and digitalisation. The programme's objectives are to: support the conversion of tourist destinations into pioneers to maintain their appeal and competitiveness, boost the development of tourist destinations in rural and inland areas and strengthen destinations' local management entities. It is equipped with an annual budget to achieve this through annual plans, whose beneficiaries are local entities that receive the monetary transfers and which are co-financed by this programme and by their regional governments. These local entities can present their tourism sustainability plan proposals to their regional government and to SETUR. Both will assess these proposals following certain selection criteria before their definitive approval by a tourism sectoral committee and ratification by a tourism sectoral conference.
• DESIGN AND DEVELOPMENT OF TOURISM PRODUCTS (AND TOURIST PRODUCT CLUBS)
  The high levels of competition within the tourism industry, and the need to generate coordinated promotion and marketing structures that can provide more effective access to the tourism market, have made it necessary to seek new formulas based on quality control, that adjusts to visitors' tourism needs, and above all to anything related to the development of "tourism products". In this regard, a tourism product club allows the tourist destination to be positioned with a specific quality brand. A tourist product club is a management and planning tool, through which a group of companies and entities agree, as part of a public-private collaborative framework, to work together in an organised manner to develop new tourism products for a specific market segment, as well as increasing the value of existing products. It is a mechanism to develop, value, commercialise and promote the different tourist activities and attractions that exist in the destination, as well as a tool for cooperation between different public and private institutions in order to better make use of tourist activities, and generate wealth and employment. Participation in the club by different entities or companies is voluntary, and is the result of the shared need to establish new opportunities for the sector that boost the creation of jobs, new company activities and tourist spending. The main objective is to create more complex, better developed products that are competitive with regard to a specific type of tourism, based on a structure and level of organisation that guarantees their compliance with pre-established standards, facilitating their promotion and commercialisation within the tourism market.
• INTERACTIVE VIRTUAL TOURIST OFFICE
  Thanks to its knowledge of the tourism sector and Real Web development, Ideanto Comunicación has created a product that will highlight the destination's assets before and during the tourist's visit, unifying all the destination information, virtualising the municipality's heritage and serving the user 24/7 thanks to the training and integration of autonomous chatbots. The virtual tourist office offers a 3D environment with all the areas of interest (cultural heritage, gastronomy, accommodation, nature, etc.), and generates a differential experience of the destination thanks to the virtualisation in photography and 360º video of all the important elements. Visitors can also see them in virtual reality from the mobile version. It integrates chatbots that work with the information contained on the internet, and thanks to which it provides metrics, additional data and leads, resulting from the conversations with the travellers. The Virtual Tourist Office is marketed directly to destinations (municipalities, cities, regions, etc.), the content and environment being tailored to each one.
• DID YOU KNOW...?
  Did you know...? It was born with a clear didactic and informative vocation. Its goal is learning through play, and how this has a key role in knowledge transmission. Through QR codes located in playgrounds, users are challenged to unravel a weekly riddle related to the game and its history. This "hooks" users and arouses their curiosity. The QR code is always the same, and it is updated weekly with new content with which the user interacts and learns, whether it is about physics, history or science, but always from the perspective of the game. At the end of the riddle, users can see information that the city council wishes to disclose or promote, such as the cultural agenda for the week, shows, or any other event to promote.
• GUIAVENTURAS, TOURIST ROUTES AS A TREASURE HUNT
  Creation and implementation of innovative tourist experiences that highlight heritage in an attractive way thanks to a self-guided tourist itinerary. Through a digital tourist treasure hunt, visitors enjoy an immersive experience featuring history, heritage and fun facts of an old quarter, museum, archaeological site or cemetery (necrotourism). Users will not be able to progress in their route until they give a correct answer to a question about the place they are visiting. This "gamification" twist makes it ideal for family tourism. TRADITIONAL OR ESCAPE: Some clients have chosen to create a conventional tourist route, while others have turned it into an immersive adventure generating authentic games of tourist escape room ("Herencia Sefardí" in Hervás, "El Samsón de Extremadura in Trujillo", "30 Monedas" in Pedraza, etc.) COMPLETE PACKAGE: Guiaventuras provides the technology, creates the tourist route, the content of the points, photos and questions of the treasure hunt. TECHNOLOGY PACK: They provide technology, and the council/ tourist office/museum generates the itinerary and content (with the advice, support and help of the adventure guide team). CUSTOMERS: They have been working for 5 years. They offer more than 150 tourist treasure hunts in 9 countries. Its destinations and clients include Merida, Cadiz, Madrid, Burgos, Seville, Malaga, Zamora and Andujar No apps, just scan a QR code or click on a link. No accounts, or personal data. No maps or brochures. Available 24 hours a day, 356 days a year. No bookings, no schedules, no quotas, no visitor management. Available in 8 languages. Free for the end user. No need to install or maintain any infrastructure. No maintenance fees. Includes statistical reports. Visibility for the destination.
• SOCIAL WI-FI
  Currently, the existence of free public Wi-Fi in the tourism sector is an essential service to find out more about our visitors. To connect to the Wi-Fi, users must provide either their email, phone number or any other information they deem appropriate. Then, they can browse for free during the scheduled time. With this data provided by the user, tourist destinations can execute marketing campaigns, loyalty campaigns for visitors, and even send satisfaction surveys during their stay or a few days after having connected to the internet via Wi-Fi. Fabertelecom installs, manages and maintains Wi-Fi installations, accompanied by customer loyalty campaigns.
• INSUIT
  InSuit is a solution that improves web accessibility and usability in a simple manner. This is a platform that adds a layer of information to websites based on the W3C international accessibility standards, customised by experts in accessibility and usability, and a series of tools for accessible browsing (technical support). Among other awards, the InSuit platform received the Queen Letizia Prize for Accessibility Technology, and was a finalist in the international Tourism for Tomorrow Awards. inSuit: Enables automatic compliance with many W3C recommendations regarding web accessibility. Provides access to tools in the cloud so that everybody can browse in a way that is adapted to their needs and preferences. Enables compliance with Royal Decree 1112/2018 on web accessibility, together with its inSuit 360 service.
• 360 IT SERVICES
  This solution is based on: Consultancy: IT Consultancy: shaping an action plan, designing the deployment of actions and quantifying it economically to integrate it with guarantees in an annual budget. Technical Office: if an action plan is already available and support is needed for deployment, this solution helps to carefully choose the technologies that could be of the best interest to the project and that meet the actions defined in the time committed. Drafting Tenders: if the technical capacity is not available, this solution offers the preparation of tenders to bid. Cybersecurity: Technical auditing: services intended for implementing security audits of a technical nature to analyse and establish the actual level of security. Incident management: information security incident management services, intended to prevent and detect security incidents information. Cyber defence Training and awareness: targeted services to provide training regarding information security. Support and maintenance: services that enable companies to outsource processes, infrastructure and security personnel. Implementation of solutions: services geared towards the planning, design and implementation of cybersecurity infrastructure and solutions. Legal compliance: services that help companies to comply with the legislation in force on matters of technology security and information security. IT development: IT development is aimed at providing its customers with an application development area for ad-hoc projects that offers maximum security and data ethics guarantees. Systems: A technical team specialising in different system and communication infrastructure technologies, making it possible to offer different end-to-end solutions.
• VIRTUAL TOURISM ASSISTANT
  AVT. The Virtual Tourism Assistant is an advanced ecosystem of progressive web apps (PWA) for responsive behaviour and continuous browsing. Modular, scalable and affordable, it is custom designed and installed on the tourist destination's web servers, guaranteeing control of the data generated. The VTA provides: To the destination: Promotion of the permanent use of all the assets in its territory by providing a tourist service before, during and after their visit. Improved destination promotion. Assists and interacts with the tourist during and after the visit. Tool for maintaining social distancing. Contactless sharing. Familiarises the visitor with the destination. Integration and certification of all the information within a territory's tourism offer from the official website. Alignment with the sustainability and digitalisation objectives. Saves costs. Eligible for subsidies. To foster public-private partnerships. Dashboards for territory management, based on geolocated data, search content, download content, what was visited and what was remembered by tourists. Aligned with the smart destination platform and with the European initiative Gaia-X. To the tourist: Before the visit: Planning. SIG of tourist resources and services. Preparation of travel notebooks. Inspiration. I-360º. Motivation. Virtual online reality. Documentation. P.W.A., functional installable software, permanently available that does not need internet coverage. During the visit, AVT guarantees: Orientation throughout the territory. Functionality of resources, services and equipment "near me". Geolocated virtual guides on the ground. Security, protection and continued assistance in the destination. Experiences from geopositioned videogames (see complementary data sheet). After the visit: Personal area with: profile, actions carried out and experiences at destination.
• OPTIMIZADATA INFLUENCERS
  Dashboard for monitoring events and influencer campaigns on social media and other channels. The aims are to: Monitor users and content during a campaign. Monitor impacts and other metrics on social media. Set targets and monitor campaign status in real time. Monetisation of campaign results. Progress and comparison of campaigns, managing objectives. Generation of campaign reports for presentation of results. Capture new influencers or prominent followers.
• VIRTUAL TOURISM ASSISTANTS (CHATBOTS) BASED ON ARTIFICIAL INTELLIGENCE
  Chatbots are a key tool for assisting tourists, providing them with useful information and capturing data on their needs. They are a tool that interacts with the Tourism Intelligence Systems by bringing predictions closer through natural language while also serving as a further indicator for data capture. Each project is designed creatively and innovatively, and is based on the needs of each organisation. No two assistants are the same; each has its own unique personality developed between the client and the 1MillionBot team. A project with a 90% hit rate can be launched within an average of eight weeks. Understanding what people, especially tourists, need and providing them with a stay and a shopping experience that exceed their expectations is the goal. University. World leaders with over 20 success stories such as the University of Murcia, the Cartagena and Valencia Polytechnic Universities, the University of the Balearic Islands, the Complutense University of Madrid, the Rey Juan Carlos University, the Autonomous University of Madrid, the University of Alcalá de Henares and the University of Buenos Aires. Public authorities. They are the leading digital factory (Region of Madrid) thanks to their number of success stories. Their resident customer service and internal communication projects stand out, such as those developed for the Murcia City Council, the Generalitat Valenciana, the Valencia Provincial Council and the Las Rozas City Council. Private sector. Companies like Gastro Portal in the gastronomy sector, ANEFP in the health care sector and Parlem in telecommunications are clear success stories through which 1MillionBot wants to generate more value through more ethical, empathetic artificial intelligence. 1MillionBot: artisans in both artificial intelligence and tourism.