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MUSEUM'S VOICE. UNIVERSAL ART
Museum's Voice is an inclusive web service to bring art and cultural heritage to everyone through the best combination of tactile-visual works, 3D models, maps, digital information and its interpretation in text, audio, sign language and/or easy read format. Consultancy to create accessible exhibitions. Easy to access and share. via a QR code or link, with no need for an app Universal accessibility: access to information in text, audio, sign language and/or easy read format Routing in exhibitions. Multiple different combinations of content with tactile-visual maps and 3D designs. Available in up to 14 languages. Usage statistics and data interpretation. Compatible with any device (Android and iOS). Facilitates the achievement of the 2030 Sustainable Development Goals. Updates in real-time. With Museum's Voice, it is possible to find other ways to share cultural heritage and encourage everybody to visit independently, drawing attention to details and improving the quality of user experiences.
CHEF'S VOICE: A NETWORK OF ACCESSIBLE RESTAURANTS
Chef's Voice is a web tool that enables the restaurant sector to be digitalised and shared, without forgetting the need for universal accessibility. Through the creation of networks of establishments, the destination can share and promote them in different languages and guarantee visitors a digital, sustainable and safe alternative that is accessible to all. Each establishment has its own QR code or access link, the activity of which is regularly monitored through the creation of statistical reports with usage patterns. Characteristics of the tool: Geolocation. Available in up to 14 languages. Universal accessibility. Content to read and to listen to Simple, safe access with no advertising. Allergen information and filter. Easy management from any device. Sales thanks to the orders and deliveries gateway (optional and free). A range of designs. Easy to share on social networks and other promotional media. Chef's Voice is a tool for fostering universal accessibility and its management, thus promoting the destination's competitiveness.
Digitization of resources and facilities (Virtual Visits/360º tours)
Virtual visits/360º tours, museumization, digitalized interactive routes, commercial digitalization campaigns and digitalized viewpoints are generated. They are mainly oriented towards tourism, providing accessibility to tourist attractions. For its creation, Dielmo 3D has a department specializing in panoramic images, a team made up of graduates in Geomatic Engineering-Topography, a specialist in heritage virtualization and professionals in photography and graphic design.
WESAVE ENERGY EFFICIENCY
WeSave is a robust and flexible solution designed to become a monitoring point for all kinds of environments. It is able to incorporate a wide range of sensors that enable all types of parameters of interest that affect energy performance to be monitored. The network's architecture, based on IP communications, is multi- protocol and allows information to be centralised in a simple and transparent way. Furthermore, its open architecture makes it compatible with already installed systems and allows the future addition of new elements or systems. WeSave can integrate several sensors such as: People counting to correlate the information with the energy consumption of a certain place. Motion sensors to detect manipulation or theft in the control panels. Environmental sensors (temperature, humidity, etc.). The architecture of WeSave is composed by the following components: WeSave Manager, the software tool that tracks the energy monitoring and analyses the data collected, the equipment for energy monitoring in the installation and the communication systems. The system is mounted on a building or facility's electrical panels and includes a Unigate control system, the measurement units that are going to be controlled and external sensors. The solution is normally implemented in the cloud. For communications, it uses any of the customer's existing networks (Wi-Fi, Ethernet), using the Internet connection or GPRS in case they want to become independent from pre-existing installations. In any case, the solution is compatible with any type of communications.
DESTINATION STS
Goals and benefits: To have a Smart Tourism System (STS) tailored to the specific needs of each destination. To take advantage of the layers of tourism knowledge already available at the destination and integrate it with powerful third-party sources. Integrating sustainable tourism indicators for the product within the framework of its triple environmental, economic and socio-cultural focus. To modernise the current tourism observatories and generate a data culture, both in the management organisation and tourism promotion, as well as in the rest of the sector. To facilitate governance and knowledge transfer actions to the rest of the agents, public and private. Content: Phase I (Audit): mapping of current and potential information sources of the destination itself, as well as selection of the priority layers to include in the STS tailored to the destination (INE, Online reputation, telephony, banking, holiday homes, sustainability, etc.) Phase II (Design): design of indicators and interactive graphics on the world leading business intelligence platform and data visualisation (allowing greater autonomy with regards data providers and greater future scalability of the destination STS). Phase III (Implementation): delivery of interactive dashboard, 100% operational and with the first data loaded. Phase 4 (Updating): training of the destination team to successfully and autonomously manage the regular updates of the data sets included in the Product STS (automatic, mixed and/or manual). Phase V (Transfer): total or partial publication of the Product STS on the destination's official tourism website. Ad-hoc actions to transfer knowledge to the sector. Phase 6 (Support): if the destination wishes, an additional permanent Destination STS support service can be provided.
MONITOR OF TOURISM SUSTAINABILITY IN DESTINATIONS
Goals and benefits: To help destination managers work together with the private sector to offer a sustainable tourism experience. Identify areas for improvement in the perception of tourists, who are increasingly responsible and sustainable, during the decision-making, visit and prescription phases. Improve the image and reputation of the different tourism services, and in turn the destination as a whole. Incorporate the perspective of local population in the sustainability strategy of the tourist activity of their destinations. Content: OFERTA module: characterisation of the tourist offerings in terms of sustainability (certifications available, communication in online channels, etc.) DEMANDA module: indicators of visitor perception and indicators of concentration of tourist activity (flows, periods, markets, products, etc.). RESIDENTE module: incorporation of the opinions of local population on tourist activity, with the systematised consultation of opinions, complaints, etc. Methodology: mixed methodology of integration of indicators potentially already available from different data sources used by the destination itself with the generation of new ad-hoc indicators for the project. Data viewer for the progress tracking of the main indicators and the actions carried out by the destination for their continuous improvement. Support in actions to convey results to the sector.
FASTPRK: GUIDED PARKING SYSTEM FOR TOURIST BUSES (PARK & RIDE)
This solution guides bus drivers directly to parking areas with free spaces, equipping each parking space with wireless sensors. Benefits: By guiding drivers directly to free spaces, buses don't need to circulate unnecessarily and this avoids the potential disruptions generated. The resulting reduction in traffic flow lowers pollution. The reduction in traffic, disruptions and pollution enhances the well-being of users, citizens and residents. The system includes: U-Spot wireless space-by-space parking sensors or U-Spot Visio camera detection software, to check free spaces in real time. Dynamic signage panels that are informative, high quality and adapted to urban environments to report how many free spaces are available. Web and mobile applications for managing the devices and the analysis of space usage. API for integrating the system with any third-party system. How does it work? Drivers head for a free space, guided by the information they can see on the information panel. They park the bus. The U-Spot sensor or U-Spot Visio camera software detects that the vehicle has arrived and sends this information to the data collection platform, which updates the panels with the new number of spaces available. When the bus leaves the process takes place in reverse, and the platform sends the data indicating one more space available. The manager can supervise all the system information via U-Admin platform.
FASTPRK: MANAGEMENT OF PARKING SPACES AND AREAS RESERVED FOR LOADING AND UNLOADING OPERATIONS
Loading and unloading areas play a key role in urban mobility. In most cities, they are the areas where most parking violations occur. The misuse of these places means that lorries and vans have to double park, which has a very negative impact on cities. This solution allows the surveillance services to be remotely alerted to unauthorised use of these parking spaces or to a worker exceeding their time limit, thanks to the Smart Parking. The system includes: U-Spot sensors installed in each place and that detect when a vehicle is present, or not. Parktime app to which authorised users have access and which they can use to check for free parking spaces in their vicinity and to report their use. ParkCtrl app for supervisors, giving them fast and easy control. U-Admin web platform for configuring, monitoring and consulting all the system’s activity: places, usage rules, accounts of users, driver fleets and supervisors. Urbiotica's monitoring solution for reserved loading and unloading places is to identify the users parked in each place and generate alerts when fraudulent use is detected. It allows for a dramatic reduction in violations and increased rotation of vehicles in the places, with a positive impact on availability. This increased availability is transmitted to authorised users via Parktime, increasing the possibilities and speed in finding a loading and unloading space. In addition, the real time visualisation of alerts allows the optimisation of control and resources assigned to this operation, permitting the prioritisation of areas with more violations. When users feel they are being monitored, they tend to comply with the regulations. It has a clear educational effect that is key to achieving more sustainable mobility.
FASTPRK: MANAGEMENT OF PARKING SPACES RESERVED FOR CHARGING ELECTRIC VEHICLES
Electric vehicles play a key role in sustainable mobility as opposed to combustion engines, so it is becoming increasingly common to find parking spaces reserved exclusively for charging electric vehicles. These spaces play a key role for the majority of these users due to the lack of other charging options nearby. This solution enables users to be guided directly to free places and remotely alerts the surveillance services when an infringement occurs and an unauthorised user parks there. Benefits: The identification and control of users parked in each space helps to reduce violations in these places. The control of authorised users reduces fraudulent use of the spaces and offers more parking opportunities to those who really need them. Authorised users have information on where to find available parking spaces, giving them a better experience when travelling. The real-time visualisation of alerts allows the optimisation of control operations, permitting the prioritisation of areas with more violations. The system includes: U-Spot M2M parking sensors installed in each parking space. App for authorised users through which they must state their use. It also provides information on the availability of free spaces. Control app managed by the supervisors. U-Admin web platform for improving the system. API for integrating into any third-party system. How does it work? The user parks in a space reserved for electric vehicles. The U-Spot M2M sensor detects their arrival. The user confirms that they have parked in a specific space via the app, indicating the space number. If the user does not send this notification or they exceed the maximum time limit, an alert will be sent to the supervisor. When the car is moved from the space or if the session is managed by the supervisor, the alert disappears and the space remains monitored. The manager can configure and monitor all the activity via U-Admin.
GEOLOCATING TOURISTS
The tourist geolocation platform finds which geographical areas are most likely to respond to capture campaigns, based on the extraction of data about tourists' interests and analysing the homogeneity of the locations. Phase 1: extracting tourists' interests based on Big Data, opinion surveys, active listening on social networks and any other source of information. Phase 2: analysing the homogeneity of the location through statistical comparisons and formulae. Phase 3: constructing a classification model (machine learning, AI) for geographical location and capture through logarithms. Tyrceo helps destinations attract more tourists. They specialise in analysing demand and reputation, tourist knowledge and geolocation.
SMART DESTINATION REPUTATION ANALYSIS
Complete, flexible and customised analysis of opinions on the most important tourism platforms: TripAdvisor, Booking, Airbnb, Google Maps, etc. Global and segmented reputation, sectors, comparison with other towns, semantics, evolution, origin, strategic reports and more. Tyrceo facilitates a comprehensive analysis supported by the most important online reputation indicators. They provide qualitative, quantitative, evaluative and semantic analyses of all the existing opinion websites and platforms on the market. They identify strengths and weaknesses: areas to exploit, and those that need more investment in training and improvements.
EXPERIENCES HUB
Its mission is to make small local companies more visible, boosting the region's sustainability, and adding value to the location. This process includes the digital transformation of small local businesses through six key areas: Identifying the destination's unique tourism offer in collaboration with public and private agents. creating a regional storytelling narrative Training of all stakeholders in the region (public and private): on traveller trends, similar tourist models and implementing the “host” concept. Co-creating the tourism product, actively involving tour operators in the area with the aim of giving local tourism a reinvigorating economic boost. Organising, promoting and sharing both the current and the newly created tourism offer through a specific action plan Digitally transforming the whole value chain, especially complementary products Marketing through multiple sales channels, both those within its business group and through third-party agreements. including connectivity to GDS via own API and distribution through OTAs The model proposes regional tourism planning based on the strategic plans already available in the destination. The digitalisation process is key, and is achieved through own technology and customised mentoring with each operator. Processes are simplified by implementing a GDS that, using its own API, gives access to OTAs. The operator must specify availability of dates and quotas. Its booking team will work the sales back office to provide service to travellers, operating as the destination's central reservations department. The solution includes mobile technology with secure payment service. As an Experiences Hub, travellers will receive loyalty and cross-selling proposals, and suppliers will be able to receive special requests.
TRUESOLUTIONS
Through TRUESMART destinations are offered the following differentiating aspects: data verified in real time with blockchain, correlation between the indicators, biodiversity, supply, demand, socio-economic data, georeferences and the reuse, monitoring and integration of the physical (IOT) and digital sources of information. A solution essentially composed of 6 key elements to generate 3 indicators: Digital twin: as a common work space based on the scientific method and representation of reality. Monitoring: sensors, lidar sensors, satellite, public fountains, networks. Traceability: the use of blockchain technology for the digital certification of processes and results. Load capacity: geospatial aspects, integrating scientific data, biodiversity, increase or decrease in biomass, level of well- being, congestion, mobility; and socio-economic aspects, supply, demand, employment, profitability. Vulnerability index: it shows the current and future impact of society, the destination and tourist activities due to climate change, demographic movements or natural disasters, among other key factors. Adaptation indicator: to new climate scenarios, to the implementation of new technologies, to policies and new sources of financing and therefore new markets or models. The platform integrates the main usage guidelines and indicators related to the Smart Destinations project in order to provide a realistic deviation metric and obtain a constant overview of its effectiveness. TrueSMART is the indispensable tool to efficiently manage the data collected in smart tourist destinations and to give traceability and visibility to the actions of Smart Cities and Smart Destinations.
COMTUR
comTUR is a tourism promotion and marketing platform (km 0 products, local suppliers, information, responsibility, safety and sustainability), which has a market place, and artificial intelligence tools. Reasons for its implementation: Complement to tour operators and OTAs. Brings promotion closer to booking. Provides greater local sovereignty. Lowers marketing costs. Increases the tourism offer (includes experiences that don’t exist on the big platforms). - Dedicated servers, hosting and cloud. - Creation of communication APIs. - Design and creation of tourism apps. - Design and creation of tourism websites. - Design and creation of interactive digital tourism brochures. - Design and creation of interactive digital tourism maps.
CLEVERUS
This is an under-construction technological solution that is creating a smart learning tourist platform to recommend products and win customer loyalty. This platform will combine various key agents to generate tourist packages, providing and marketing a differential product. It will provide a customer loyalty programme based on a system of tokens that can be used to get discounts on packages and different activities.
SMART DESTINATION SELF-DIAGNOSIS
Destination Self Evaluation is an online, self-complete tool developed by TDDS. Within a few days, it provides a very accurate image of the situation in the destination with regard to the five Smart Destination key areas: governance, sustainability (environmental, socio-cultural and economic), accessibility, innovation and technology. This Self-Evaluation tool is based on UNE 178501 and UNE 178502 standards, as well as TDDS' experience in Smart Destination implementation over recent years. Introducing this questionnaire to a destination, region or country allows them to understand and compare the status of the different destinations located within it, and plan public policies that will assist development.
VISITBOT
VisitBot is a Tourist Information Integrated Data Base Management Service that is enriched through a chatbot customised for different tourist destinations, through the use of artificial intelligence. It is managed by tourist consultants, which allows knowledge on the destination to be structured, offering and collecting information from its users. It is able to store and process a lot of information in real time, allowing the destination to better understand tourists, their needs and preferences. An intelligent solution (AI) that speaks the language of the visitor, interacts intuitively, quickly and easily, and is available 24/7.
TOURISM CONSULTANCY SERVICES
The Tmrexperience team's main working areas are as follows: Tourism strategy and planning Tourist destination sustainability plans. Strategic destination planning. Operational tourism development plans. Tourism development programmes. Circular tourism. Tourism innovation Smart destinations: Smart Destination Master Plan. Tourism innovation agendas. Dramatised routes. Multimedia tourism. Tourism product Design and development of innovative tourist experiences. Creation and revitalisation of tourist product Clubs. Product design and development: dramatised routes, shopping tourism, meeting tourism in rural destinations, wine/gastronomic tourism, literary routes. Market intelligence Market studies and tourism demand. Economic impact of tourism on destinations. Creation and management of tourism observatories.
SMART WATER METERING
This is an end-to-end meter reading solution that allows water companies to collect users' water consumption readings remotely, leading to precise billing and more sustainable water management. It also allows smart meters to be monitored and managed remotely, and therefore equipment malfunctions can be detected, and reading settings can be configured in line with customer needs. The main features of the solution are: Flexibility Centralised management Openness End-to-end security Scalability Implementation in hostile environments Battery life is over 10 years Certified
TOURISM DATA
By extracting and anonymising data from the Movistar mobile network and from other sources, such as Open Data or third- party sources, the solution gathers profiles and patterns of behaviour that help tourism entities to better understand their sector thanks to the differential value from this data. This data provides greater knowledge of visitors, whether domestic or international, helping them to improve decision- making, the search for new sources of income, and to increase the operational efficiency of their businesses. Benefits: Understanding Spanish and foreign tourists' behaviour patterns. Knowing the origin of tourists, their volume, the number of days of their stay or the trips they make anywhere in Spain. Comparing this behaviour in different periods of time and at different geographical levels. Applications: Adapt and enhance the offer of services of holiday destinations to the needs of tourists. Optimise marketing campaigns to increase uptake. Complement the offerings with new services that adapt to the client's tastes and needs, helping to enhance the appeal for tourist of their locations.
PEOPLE AND BICYCLE COUNTER
This solution allows the transit of bicycles and scooters to be monitored and segmented in real time, as well as that of individuals passing through a certain location or route. This kind of solution consists of the following elements: Sensors/cameras: the main function is to detect a person or vehicle as it passes by. There is also the option to include sensors that detect magnetic fields, or a camera with video analytics. Repeaters: communication equipment that transmit the data from platform sensors. Hubs: these transmit the data from sensors to cloud-based servers via 3G/GPRS, Wi-Fi or Ethernet. Platform: this compiles and displays the data collected by the sensors, creating different dashboards and analysis KPIs to better interpret the collected data simply and visually. The main benefits of this solution are: Identifying hot and cold zones Assessing spaces based on transit Identifying repeat visits Adapting spaces to demand for use.
DIGITAL CONTENT
Digital content is a mix of technological solutions that will allow the digital transformation of a space through content, and the creation of state-of-the-art experiences, and information. The solution allows communication channels and immersive experiences to be created to issue the content organisations want to share on screens located in any space. This is an efficient, dynamic way to communicate with the target audience and provide up-to-date information in a centralised, quick and simple manner, while also enhancing the brand image and promoting products, services and information of interest. Additionally, AR and VR experiences can be generated, where the user feels immersed in the experiences through virtual reality glasses, large-format screens, sound, etc. To complete the project, Telefónica offers the full service, installing the hardware - whether touchscreens, video walls, LED screens, projectors, augmented reality or another option - as well as designing the digital content, offering a complete E2E solution.
URBAN GOODS DISTRIBUTION LOADING AND UNLOADING AREA
Telefónica has developed this service with the aim of speeding up the occupancy of loading and unloading spaces through prior booking, via a mobile app featuring two types of profile. Driver: to register parking areas and check available spaces in loading/unloading areas. Visitors: to quickly and efficiently check the vehicle parking status in loading/unloading areas. Through this service, clients will be able to check the status of parking areas, occupancy statistics and platform settings. The main benefits of implementing this solution are: Reduction in undisciplined parking in loading and unloading areas (-50%) Increased rotation and free space availability (+30%)
SMART DESTINATION PLATFORM (ATHENA)
SISTEM provides a Smart Destination platform that enables the integration of the different components (networks, systems, apps, devices, sensors, etc.) that a city council, local government or regional government may have, and that may be used in Smart Destination projects. The project model they provide fits with the five Smart Destination strategic key areas: governance, innovation, technology, sustainability and accessibility, as well as the SDGs from the 2030 Agenda. Technological infrastructure/networks: equipment and network capabilities. Innovation: different, cutting-edge projects. Tourism/culture/sport: the sharing and coordination of activities. Local development: projects that create jobs/wealth. Environment: protection of the natural world. Characteristics of SISTEM's Smart Destination Platform: An open management platform based on the FIWARE standard that complies with the UNE 178104:2017 standard on Smart Cities Big Data databases + BPM + dashboards + reports that facilitate management and decision-making. AI and blockchain tools for data analysis and security. Interoperability that facilitates communication with other platforms. Scalability which allows connections not just with existing components, but also those that may exist in the future. The Smart Destination platform can also provide solutions relating to: Environmental analysis systems. Maps showing the mobility of people and vehicles between points of tourist interest with source/destination matrices, journey time, dwell time, etc. Monitoring and measuring use of public car parks and public transport Tourist information and signage Energy efficiency Solutions for capacity control, crowding in towns, beaches, etc.for safety purposes, control of COVID-19. Communications networks (fibre optic, point-to-multipoint, Wi-Fi, etc.). Content management
SIGO INCIDENTS
The main objective of the SiGO incident platform is to centralise all the information related to the maintenance of the city with the aim of making it more efficient, and also to be able to oversee the service providers more effectively. The high economic and staff investment that is made annually in keeping in the best conditions the city requires the best tools for control and control optimisation of services. It wants to equip both the city council and all the agents involved with the best technological tools to make maintenance as efficient as possible, reducing the response times and costs. SiGO Incidents streamlines the management of incidents, integrating all the agents in a single platform that is accessible from anywhere and with any device with an internet connection. It facilitates the management of the different municipal services, both internally and with the concessionary contracts of the different services, as well as the relationship with the citizen both for the reception of incidents and for managing feedback. It also enables all the associated document management, in a way that prevents the dispersion of information. To summarise: The platform allows the management of the maintenance of the City Council's buildings and infrastructures in a unified way. The platform allows citizens and employees to report incidents through input channels designed for this purpose, as well as managing all the requests sent, checking statistics, producing work orders, monitoring subcontractor activities, and more, through a web back-office. Currently, the SiGO incidents platform is operational in councils in large cities such as Valencia and Castellón, and in medium- sized cities such as Onda, Orihuela, Vinaròs and Peñíscola.