A ‘Virtual Clerk’ to help you out
Item
- Title
- A ‘Virtual Clerk’ to help you out
- Description
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In 2015, Gdynia has become the first Polish city to introduce solutions enabling convenient and friendly contact with customers via Virtual Clerk. It is fully designed and implemented by the staff of the Gdynia City Hall and works based on an artificial intelligence mechanism that understands the question and immediately finds an answer or forwards it to the place where the answer is to be found. The Virtual Clerk is well adapted to the needs of the residents and the city by offering residents multi-channel communication and by including everyone. The accessibility of the virtual clerk also encourages people with restrictions to use this intelligent communication tool.Find out more at: https://innovationinpolitics.eu/showroom/project/residents-account-gdynia-e-services-centre/
- STIT Type
- STI