SATISFACTION SURVEYS
Item
- Title
- SATISFACTION SURVEYS
- Description
-
The Satisfaction Surveys solution offers real-time information about customer satisfaction. Satisfaction surveys can be carried out quickly and easily for end users, to collect data from respondents, record the place where it has been carried out and get reports with all the scores. The results can be filtered.
Also, the solution displays product information or promotional campaigns while no one interacts with the survey, and sends email alerts with negative comments to notify the person responsible for the opinion before the user leaves the establishment.
The service allows multiple multilingual surveys to be carried out both by establishment and by device, as well as by location, generating results individually and in total. You can customise the type of question:
- Of smileys, choosing the number of options.
- Set answers.
- Single or multiple selection.
- Free answer through text box.
- Conditioned response.
And, of course, display the survey on any media, e.g. the client's own website, on mobile phones within an application, by scanning a QR or on any device such as a tablet, touchscreen, etc.
- Creator
- TELEFÓNICA
- Creator Description
-
A telecommunications company based on a comprehensive range of services and on the quality of connectivity provided by the best fixed, mobile and broadband networks. It offers a different experience in line with the company's own values and the protection of customer interests.
- Creator URL
- www.iot.telefonica.com/es/