Chatbot design and development
Study of dialogue and natural language processing:
• Study of the process to be automated and design of the conversation schema
• Design of the Natural Language Processing that will govern communications between bot and human
• Design of the rules and regulations that define the behaviour of the chatbot
• Design of the dialogue semantics and the tone of messages as per the platform
Bot coaching
Learning and improvement of the AI:
• Recurring analysis of dialogue between bot and human
• Study of specific answers
• Optimisation and improvement of the system through new rules and vocabulary
• Continuous improvement of the customer experience
