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• BUS OPERATIVE
  Bus Operative has been developed taking into account the present and future needs of customers and end-users when using a tour bus. It is a complete smart travel system comprised of three modules aimed at covering specific needs: Bus2Monitor in the company, Bus2App for the passengers and Bus2OnBoard for the bus drivers.Some of the advantages of Bus Operative are:• It provides information about timetables, stops, routes, etc.• Users will be able to see where they are in the city at any time, as well as the experiences and events going on around them.• Users can also find out how far away the nearest bus stop or bus is.• Operation planning (routes, schedules, stops, etc.)• Real-time operation managementMoreover, Bus Operative is currently active in Spain and abroad, in locations such as:• Dubai• Seville• Malaga• New Orleans• Cordoba• Palma de Mallorca
• CHATBOT TARO
  Taro was the winner of The Chatbot Tourism Awards 2020, organised by SEGITTUR together with Planeta Chatbot, in the Tourist Destination category.The system uses artificial intelligence to assist tourists both before and during their stay in Lanzarote. Being an innovative and sustainable tool, it offers reliable and verified information on the work of César Manrique, and on the island in general, in a friendly and interactive way, as a means of improving the visitor's experience. It is available on Facebook Messenger via the CACT Lanzarote official web page, and will also be available on the destination's website and app as soon as the developmental work currently underway is complete.
• ACCESSIBILITY CERTIFICATION
  Consultancy and advice for the certification process, internal auditing of facilities, measures necessary for obtaining certification and support throughout the certification process are provided by a company registered in ENAC (AENOR, BUREAUVERITAS, IMQ, etc.) or companies with their own certifications.
• TOURISM INTELLIGENCE TO OPTIMISE THE MODEL
  The company helps measure data and turn it into smart information to better manage new models of tourism, providing information to facilitate the implementation of different actions, and generating a thorough, useful knowledge of the reality and opportunities in a given destination, making all local residents participants in the model.They boost collaborative models that help promote the circular economy and local industry/activity, always with a focus on residents, and their relationship with tourists.They define and implement smart, high-quality tourism procedures to assist with decision-making:Optimising the tourism model• Studies on coexistence and residents' opinions• Research into co-governance and public-private participation• Analysis of new post-Covid traveller trends• Studies on the consumer habits of travellers in destinations• Identifying and categorising groups and profiles• Tourism competitiveness and revitalisation programmes• Studies on diversifying areas, broadening the appeal of the destination• Benchmarking prices, products and services across the whole of the destination's value chain• Developing loyalty programmes• Analysis of the opportunities offered by the destination, and new business niches• Sizing, segmenting and profiling travellers by place of originData research and intelligence• Tourism and sustainability observatory• Analysing traveller satisfaction and recommendations• Studies on brand image and position• Managing and optimising flows within the city• Analysing the socio-economic and environmental impact tourists have on the destination
• DEVELOPMENT OF VIRTUAL ASSISTANTS
  Development of virtual assistants that combine digital support with human support and static information to offer the best service to citizens, providing the best user experience and a 24/7 service. Able to attend to more than 15,000 consultations daily with a 97% effectiveness in the responses, and all in real time and with a completely human appearance.The main advantages are as follows:1. Assistance design is done visually by moving objects in a fundamentally graphical application that allows reasoning according to the ultimate meaning of the user's needs. 2. Capacity for developed dialogue. If it receives complete information about the topic of interest, it will provide the information designed, and if it receives partial information, it will proactively request it using an appropriate dialogue.3. If the assistant is waiting for a particular dialogue, it is able to remind the user if they go off at a tangent or launch another query by way of a parenthesis.4. Situations in which the citizen is disappointed by the quality of assistance are minimised, as the assistant almost never responds in a totally unrelated way. If there is no planned response, the assistant can respond by explaining aspects related to the query about which it does have information. In this regard, if the citizen doesn't manage to find the information they want, the assistant will be asked to search for it, and the organisation can rearrange the content of its website to provide this type of information.5. Quality reports on the performance of the assistant, detailed by dialogue status and by session. These include an indicator table by type of query made to the assistant. Without this type of solution only information related to the duration of the visit, or the pages visited can be obtained; never about whether the website content or information was found by the user.
• 2iXR PLATFORM
  2iXR is a platform that allows tourist institutions and tour operators to create both indoor and outdoor augmented reality experiences. These experiences may be treasure hunts, gamified maps or individual points of interest. They allow visitors to have fun while exploring a destination's historical, cultural and natural heritage on their own phones. The interactive format improves the visitor experience and the gamification mechanics make the visit more enjoyable.
• NODOS SEEKETING WEOBSERVE, MASS FLOW ANALYSIS
  Seeketing WeObserve is based on small plug and play device (called Seeketing nodes) that connect to any power source/plug and allow the analysis of people area by area, thanks to the mass and anonymous (legal) detection of mobile phones. Seeketing nodes greatly surpass the detection capability of other already obsolete systems such as:• Ibeacon Bluetooth combined with apps, due to the requirements for the public's smartphones, the number of people who can detect or interact by proximity will always be less than 0.01% of the population. • Wi-Fi tracking systems are based on listening to the MAC signal addresses to identify phones, but for the past four years all phones have transmitted multiple MAC addresses when they are not connected to the Wi-Fi access point (almost no one is looking for free internet access outside of home or work). Therefore, they do not have information on which phones are in the area, how long they are there for, if it is the same phone that passed in front of the store yesterday, and they cannot ultimately identify a phone. The percentage of people that they can detect is less than 1% of the population.There is no other technology on the market capable of massively and anonymously detecting 80% of the population in precise areas both indoors and outdoors.Another great technical breakthrough is to use technologies to compile and have knowledge of physical and digital behaviour applied to tourist destinations, as up until now it was considered impossible to know that the person who is now walking past a beach was searching on the municipality's tourist information website yesterday, or to know if the person who yesterday received a promotional email is today walking through one of the municipality's shopping areas.The system responds to the requirements for smart destinations in different sections; people counting, flow analysis, knowledge of tourists.This solution can work integrated with the WeOptimize and Capacity solution.
• VIRTUAL REALITY WALKS
  Through the use of 3D reconstructions, the company can create fully interactive virtual environments which tourists can walk through and interact with.This solution can be used on smartphones and tablets. Its aim is to virtually reconstruct a hyper-realistic space exactly as it was during another era. For example, streets or buildings that used to be located in spots that are now squares or open spaces can be reconstructed. Users who access this technological solution can take a stroll and see what the area looked like in the past. It allows them to take a trip back in time using their mobile, experiencing it for themselves. As they aren't cut off from reality through the use of VR immersive glasses (rather, the VR is on their smartphone or tablet), users can compare the present and past, heightening the experience.
• INTERACTIVE GUIDED TOURISM APP
  The Interactive Guided Tourism App is a technological solution that can be applied to any cultural or tourist spot. It is an app based on VR, AR, 4K audiovisual content and 3D reconstructionsThe app is both immersive and interactive. It features virtual reality spaces, and allows visitors to move around in these environments. Certain places will be virtually reconstructed exactly as they were in the past and integrated into a virtual environment developed on UNITY. Visitors can thus explore the virtual world as they walk through the real one.The augmented reality also provides them with further information, and allows them to interact with objects using both physical and geopositioned signs.Moreover, videos and 3D reconstructions give the visitor a guided tour full of experiences.There is also a real-time guidance system based on geolocation in open spaces, and beacons in closed spaces.All these functions and content can be stored on the app, although the exact features will depend on the characteristics of the space itself. Through this cutting-edge app, tourists can visit a museum or tourist space in an innovative, intuitive way. Each visitor has a unique, interactive guide in the palm of their hand.
• QRED NOMENCLATOR SMART POSTERS
  The QRed Nomenclator system provides city councils, museums, tourism routes, etc.with all kinds of smart posters. These posters are printed on different materials (aluminium, dibond, tile, PVC, vinyl) and feature embedded dynamic QR codes that give tourists access to information both about what they're looking at and about anything else the city council, museum, etc.wants to share with the tourist. It provides simple, intuitive access to explanatory spoken messages in Spanish, English, French, German, Portuguese and Russian. Moreover, the system is adapted for people with hearing difficulties, providing a visual display with a sign language interpreter. Every six months, clients are sent a visits report about each one of the installed posters which indicate scans, unique users and the place of origin of the visitor, whether within or outside Spain. Monuments the tourist is unable to physically visit during their trip for some reason can be visited using virtual reality, 360º photography or augmented reality, whichever the customer prefers. The QRed Nomenclator is also ideal for plotting hiking routes, guaranteeing tourists' safety and keeping them informed.For city councils that don't have their own physical tourist office, they provide a virtual tourist office service with 24-hour customer service that works through artificially intelligent instant messaging, and a personalised phone service in different languages and time zones from which the customer can choose. The QRed Nomenclator system also provides community manager services.QRed Nomenclator guarantees its services to the client through a service-level agreement (SLA).
• CONVERSION OF TEXTS TO EASY READ FORMAT
  Communication, and specifically the creation of content that is understandable to a diverse range of people, is a need that benefits everyone. Not only does it improve accessibility for people with intellectual disabilities, it also improves it for older people affected by age-related cognitive decline, the immigrant population with lower language proficiency, people with low educational attainment who cannot read or write and, by extension, the whole population when faced with specialised texts of technical complexity.Puntodis adapt texts to easy-read formats. This is essential for a wide range of types of media: tourism training campaigns, travel guides, information for travellers, etc.
• ACCESSIBLE PDF ADAPTATION
  Documents in PDF format need to be viewed using external programmes other than web browsers. Therefore, it is necessary to ensure that these types of documents, which have their own interface, remain usable. For example, it has to be possible to handle them independently on any type of device, and they must be compatible with support products such as screen readers.The accessibility aspects discussed in PDF documents are generally geared towards the visually impaired. However, some people also have hearing, motor or cognitive difficulties, which will be reduced if we apply accessibility and design criteria to everything that is created or adapted.
• PLAYVISIT
  PlayVisit is reinventing the ways in which cities are visited through technology, gamification and augmented reality. Thanks to its platform, tourist guides, destinations, public authorities and creators can generate passive income through the creation and marketing of gamified self-guided visits (City Games).The company is a start-up from Barcelona, and aims to help tourism companies with their digitalisation process.What value does PlayVisit offer?• PlayVisit STUDIO automates the creation of tours• Its PlayVisit STORE marketplace monetises tours• It integrates augmented reality contentPlayVisit offers a SaaS platform where its clients can easily create and monetise virtual gamified tours (City Games) without the need for programming knowledge, integrating advanced technologies such as geolocation and augmented reality (using third-party technologies).Advantages of using PlayVisit Studio:• Easy to use: no programming knowledge is required• No app needed: the PlayVisit tours work on any device (iOS, Android) and with the most popular browsers (Safari and Chrome)• Gamification: challenges users by adding motivational mini- games to their experience• Analytics: analyses the profitability of experiences and makes smart, data-based decisions• Free trial: it offers a free plan to do tests and create virtual tours
• OPTIMIZADATA SOCIAL NETWORK BAROMETER
  Tool for monitoring a group or all the social network profiles of destinations in a geographical area (region, province, association of municipalities, etc.)Objectives:• To help destinations understand the evolution of the main indicators of their social media profiles• To improve destinations' competitiveness, allowing each of the indicators to be compared to other destinations• To monitor the evolution of indicators to see if the destination is following the same growth trend as other destinations• To assist in marketing actions, monitoring the evolution and increase of each metric• To easily analyse the evolution of each indicator for decision making• To be able to select a custom target group to perform indicator comparisons• To know the ranking and growth in followers of the community, by province and tourism brands• To receive reports directly to the destination email, depending on the selected period (weekly, fortnightly or monthly), on the increase of each metric and the comparison of each metric with the average for other destinations• To save time analysing all results
• VIRTUAL TOURISM ASSISTANTS (CHATBOTS) BASED ON ARTIFICIAL INTELLIGENCE
  Chatbots are a key tool for assisting tourists, providing them with useful information and capturing data on their needs. They are a tool that interacts with the Tourism Intelligence Systems by bringing predictions closer through natural language while also serving as a further indicator for data capture.Each project is designed creatively and innovatively, and is based on the needs of each organisation. No two assistants are the same; each has its own unique personality developed between the client and the 1MillionBot team. A project with a 90% hit rate can be launched within an average of eight weeks. Understanding what people, especially tourists, need and providing them with a stay and a shopping experience that exceed their expectations is the goal. Universities. World leaders with over 20 success stories such as the University of Murcia, the Cartagena and Valencia Polytechnic Universities, the University of the Balearic Islands, the Complutense University of Madrid, the Rey Juan Carlos University, the Autonomous University of Madrid, the University of Alcalá de Henares and the University of Buenos Aires.Public authorities. They are the leading digital factory (Region of Madrid) thanks to their number of success stories. Their resident customer service and internal communication projects stand out, such as those developed for the Murcia City Council, the Generalitat Valenciana, the Valencia Provincial Council and the Las Rozas City Council. Private sector. Companies like Gastro Portal in the gastronomy sector, ANEFP in the health care sector and Parlem in telecommunications are clear success stories through which 1MillionBot wants to generate more value through more ethical, empathetic artificial intelligence. 1MillionBot: artisans in both artificial intelligence and tourism.
• DYNAMIC HOTEL & DESTINATION EMAIL MARKETING MANAGER
  A destination’s accommodation offering tends to lack attractive content (images, event information and resources), but it does have data about visitors and their status with respect to their trip. Destination managers, meanwhile, have and generate attractive content, but don't know much about their visitors (those arriving, those currently in the destination, those who have left).The dynamic hotel & destination email marketing manager is a system that connects destination marketing organisations with local accommodation, meaning that:• The destination edits content to share information about the accommodation in that location• Accommodation establishments share their communications securely and confidentially. It provides a PMS connection to update the database automatically, in addition to manual uploading.The following metrics are provided for accommodation and destinations: the number of emails sent, the number opened, and the number of clicks within the message, from the establishment itself and from the destination in general.How does it work?The destination provides the content (final artwork and HTML) for a marketing email, with a fixed structure (graphics and content) for main and secondary messages, which is left in the template repository for the destination’s accommodation providers.The accommodation establishment is notified that the template is available, and activates the segmented campaign within its database, where the HTML template includes, via token, the message that the establishment has decided on for this campaign.
• SAFE BEACHES: BEACH CAPACITY MANAGEMENT SYSTEM
  Safe Beaches is a solution that has been developed due to the impact of Covid-19 on some tourism destinations where the beaches are one of the main tourist attractions. Tourism is a key sector and the beach areas have high pressure, concentration and risk. The challenge is to accompany tourists and keep them informed so they can enjoy the destination safely. The "Safe Beaches" solution aims to:• Provide tools to be a safe destination• Avoid concentrations and risk situations in public spaces• Come up with a sustainable solution in record timeSafe Beaches, offers a complete solution without the need for large investments at municipal level.The solution provides useful citizen, tourist and management tools to know the occupancy level. They receive:• Citizen/tourist app for Android and iOS platforms, where tourists can check flags, the occupancy and the condition of the beaches• App for informers (lifeguards) to report the status of beach flags and occupancy levels• Dashboard for internal or public use: Information about beaches on the web, capacity history, etc.• Automatic notifications option, for safety inspections in the event of risk of overcrowding• Cloud-based municipal maps platform which digitalises the beachesThis solution was implemented in Palma de Mallorca during summer 2020, and received an award from the Association of Information, Communication and Electronic Technologies Companies (AMETIC) for best tourism and security digital solution.There is the possibility of integration with other types of sensors (counting cameras, Wi-Fi, etc.) if an infrastructure already exists. Benefits include:• Improving the information the city provides to tourists ▪ It is always useful to find out the degree of occupancy, regardless of the pandemic situation ▪ Projects an image of a serious, reliable destination that is concerned about its visitors.• A sustainable project that comes with the option for supra- municipal expansion• A very powerful maps platform which is applicable to other municipal initiatives.
• TOURISM TRENDS TRACKING
  The Tourism Trends Tracking service provides destinations with a quantitative and qualitative analysis of the tourist trends and/or products which are generating the most interest and demand in the different source markets. Tourism Trends Tracking is performed by means of a five- phase methodology:• Discovering: Identifying the global trends with the most attraction potential, as well as how tourism products are developing.• Matching: Identifying which destinations are most closely linked with each tourism trend or modality to establish the positioning of the destination being analysed.• Offering: Analysing how the offer relating to a specific trend is being structured.• Motives: Identifying the motivations that affect the tourist personas within each trend.• Profiling: Establishing the tourist profile linked to each trend.Using this information, the destination can identify, analyse and prioritise the tourist trends and products that may result in a higher value differential within its own tourism offering, as well as gaining operational insights about how to promote them, which audiences to target, which type of messaging to use, etc.
• DIGITAL TOURISM REPUTATION MONITOR
  The Tourism Reputation Monitor developed by Nethodology offers different tourist destinations an overview of their destination thanks to competitive analysis, both quantitative and qualitative, of the destination as a tourist brand.Through the monitoring and analysis of the huge amount of data available in the digital environment and social networks, they supply destinations with fundamental insights about their digital reputation, such as visibility, attributes, customer experiences, stakeholders, market share, positioning with respect to competitors, etc.This information is essential to learning about tourists' opinions and views, both current and potential, and provides destinations with fundamental data for making strategic and operational decisions (marketing campaigns, communication initiatives, evaluation of sponsorship, etc.).The Reputation Monitor helps answer questions like:• How well-known is the tourist destination?• What are visitors' experiences like?• Which media/influencers are talking about the destination?• What attributes is the tourism brand associated with?• Has the marketing campaign been effective?
• KAIROS365 SCH – BOOKING, APPOINTMENT AND TICKET SALES PLATFORM
  Kairos365 SCH is a comprehensive operations management platform where appointment scheduling, booking and ticket sales are a fundamental and strategic part of the project. It is an online and multi-vertical platform, endorsed by the markets thanks to successful implementations for more than 10 years in government, health, insurance, banking and telco projects.Kairos365 SCH is conceived not only for companies and public administrations, but also offers unique advantages for citizens. The application allows customers to locate a professional or company (administration, tourism, culture, etc.), check availability in real time and make an appointment on the spot from web environments and apps.Kairos365SCH works at any time and from any connected device. It has a payment gateway incorporated for selling admission tickets or charging the user a fee associated to the event or activity so they can make an appointment or booking.Kairos365 SCH is a flexible and easily scalable platform that integrates, among others, with CRM, ERP, facial recognition software, temperature control and access solutions thanks to a powerful integration API.
• LORAWAN NETWORKS
  Deployment of public/private IoT networks based on LoRaWAN technology, coverage analysis and network optimisation.
• SMART WATER MEASUREMENT
  The LoRaWAN-based sensors used in the smart water measuring solution gather and share data from water meters to precisely track and monitor water consumption.The solution can be implemented on an existing LoRaWAN network, or there is also the option of deploying a private or public network.
• SMART WASTE MANAGEMENT
  The company’s intelligent waste management solution combines smart ultrasonic fill-level sensors that monitor waste in real time and the help of sophisticated software.It provides both cities and businesses with analyses that can be used for data-based decision making on optimising waste collection routes, collection frequencies and vehicle loads.There is also the opportunity to identify waste containers with a RFID card and install a card reader in the collection lorry.
• IoT CONSULTANCY
  Planning, introduction and implementation of IoT projects centred on LPWAN technologies (Low Power Wide Area Networks), as well as training and consultancy, the roll out of public/private networks and vertical or customised IoT solutions, and the sale and distribution of associated hardware (online shop and personalised bulk sales).
• APP&TOWN COMPAGNON
  End-to-end assisted transport system for people with disabilities, the elderly, minors and other groups, allowing them to travel on public transport through a mobile app and with continuous monitoring of users from anywhere and on any device.