Items

• DRAFTING AND IMPLEMENTATION OF COVID-19 CONTINGENCY PLANS
  Development of documentation to implement Covid-19 protocols.Drafting of Covid-19 contingency plans.Assessment and introduction of Covid-19 security measures in tourist destinations and in hotels.
• DRAFTING AND IMPLEMENTATION OF SMART DESTINATION AND STRATEGIC TOURISM PLANS
  Development and implementation of smart tourism management plans based on SEGITTUR self-assessment and, in the case of the Region of Valencia, self-assessment as defined by Invattur. Development of plans in line with the UNE 178501 standard: Smart Tourism Destination Integrated Management System.Phases:• Initial analysis• Smart Destination self-assessment• Social participation• Establishing key programme areas• Setting up proposals and actions in the following areas: governance, sustainability, accessibility, innovation, online marketing, information systems, smart tourism and connectivity.The plans developed must comply with the following governing principles:• Comprehensive perspective in line with the cross-cutting nature of tourism• Innovative, competitive and profitable positioning• Participation, cooperation and commitment• Sustained continuous development• Effective use of technology (for example: smart natural spaces: the Puig Campana Smart Mountain project)
• ITSVIZIT
  ItsVizit is a cultural content management platform that offers a more personal and satisfactory experience for users of a museum, particular location, park, itinerary, etc.through the following functionalities:• Usage analytics: decision support, knowledge of use of guides• Real-time management of guides, text and audio• Multilingual: all the guides are offered in any available language• Multichannel: through web-based apps, QR codes, instant messaging and voice calls, enabling use via mobile devices, new or old, large or small• Chatbots• Geolocation• Beacons• Website positioning with specific semantics applied to the world of tourism (UNE 178503 standard)• Virtual tours• Tickets
• SMARTBRIDGE - MODBUS TO LORAWAN GATEWAY
  Smartbridge stands out for:• Providing easy connectivity to the LoRaWAN network • Automatically redirecting data to the LoRaWAN network All that's required is to configure the Modbus addresses in the mobile app and upload them to Smartbridge. Areas of application: Smartbridge enables communication via LoRaWAN with equipment such as:• Sensors• Complex measurement systems• Alarm panels, PLC or any device with a serial interface• Modbus electrical energy meters• Modbus flow meters
• LoRaWAN - BOSCH PARKING SPACE MANAGEMENT DISTRIBUTED BY AONCHIP
  The new Bosch parking sensor makes its possible for cities to efficiently manage parking spaces. The use of parking sensors reduces costs, increases income from tariffs and lays the foundations for innovative services for the public and the economy.The Parking Lot Sensor (PLS) detects and provides information on parking space occupancy, enabling active parking management functions, such as searching, browsing and booking. The easy to adapt retrofit sensor solution for off-street parking is installed within minutes.It uses the discretionary LoRaWAN protocol for wireless communication and can therefore be integrated easily into any Smart City project. Bosch not only offers one of the most innovative parking sensors on the market, but also provides personal experts to resolve any queries that may arise.
• STANDARDISED TOURISM INTELLIGENCE SYSTEM
  This system involves:• Having a systematised monitoring and intelligence process• Implementing the UNE 166006 standard• Capturing information procedurally• Analysing and understanding events in real time• Facilitating interactions with visitors and the environment• Supporting the decisions of destination managers• Permitting improved tourist experience quality in Smart Destinations• Organising the digital data layers at the destination• Advancement in the structuring of a Smart Destination Office• Phase prior to implementation of the technological platform• Establishing an indicator dashboard• Knowing trends and alerts that can be applied at the destination• Establishing more dynamic, better targeted promotional strategies• Having knowledge to develop different tourism products• Monitoring the competition• Compiling data on the city's internal objects: hotels, museums, tourist offices, etc.• Establishing the destination semantics.
• CICLOPS DTI SMART DESTINATION MANAGEMENT AND MONITORING SOFTWARE
  CICLOPS DTI is the management software destinations need to digitalise and transform themselves into Smart Destinations. It can become a support tool for the Smart Destination's management body to monitor the destination's five key pillars (governance, innovation, technology, sustainability and accessibility).This technological solution speeds up the work performed by municipal teams when implementing action plans.The main advantage is that it is constantly being updated and aligned with UNE 178501 and UNE 178502 standards and indicators.This solution has been tested in different municipalities, can be adapted to the size of the team and is easy to implement. It includes a training module in digital skills for its users.CICLOPS DTI features a specialised Smart Tourism Call Centre service, which provides immediate response to the challenge of digitalising public administration.
• Q FOR TOURISM QUALITY
  The Q Mark is the only official recognition of tourism quality in the Spanish tourism sector. It is owned by the Spanish State, and managed by the Institute for Spanish Tourism Quality. It is common among the different tourism subsectors and its certification by audit guarantees the compliance of a management system based on quality in the delivery of tourism products and services, providing prestige, differentiation, reliability and rigour to the establishments that hold it. In addition, it is the Mark that can also be used to certify Smart Tourist Destinations.
• TOURIST SUSTAINABILITY PLANS IN DESTINATIONS
  This service is linked to the ordinary and extraordinary call for proposals for the Sustainability Plans in Tourist Destinations Programme. The fundamental objective of this technical assistance is to support public bodies in presenting projects via this call, by identifying actions, participating in analyses and the drafting of the report. The Spanish Government is promoting the Plan to Boost the Tourism Sector: moving towards safe, sustainable tourism within the framework of a transition towards a more sustainable and inclusive economic model, making the most of the sector's position as a strategic industry, and focusing efforts on making tourist destinations both safe and sustainable. The third section of the plan includes the Programme for Improving the Competitiveness of Tourist Destinations, which fundamentally aims to establish mechanisms that help make the Spanish tourism sector more competitive, decisively accelerating its transformation towards a model based on sustainability and digitalisation.The programme's objectives are to: support the conversion of tourist destinations into pioneers to maintain their appeal and competitiveness, boost the development of tourist destinations in rural and inland areas and strengthen destinations' local management entities.It is equipped with an annual budget to achieve this through annual plans, whose beneficiaries are local entities that receive the monetary transfers and which are co-financed by this programme and by their regional governments. These local entities can present their tourism sustainability plan proposals to their regional government and to SETUR. Both will assess these proposals following certain selection criteria before their definitive approval by a tourism sectoral committee and ratification by a tourism sectoral conference.
• SMART SPOT - AIR QUALITY, NOISE AND PEOPLE FLOW MONITORING SENSOR
  Smart Spot, created by HOPU, is a data monitoring device designed for environmental monitoring. Smart Spots enable atmospheric pollution, noise pollution, inflows and people density to be monitored and measures gases like NO, NO2, H2S, SO2, CO, CO2 and O3 in a specific area in real time, all through a single device. Smart Spots also detect other toxic substances like alcohols, volatile organic compounds (VOCs), particulate matter (PM) to identify specific nanoparticles like dust (PM10), pollens (around PM40), contaminants (PM2.5) and viruses (below PM1). Data quality and reliability are the main differentiating values with respect to other solutions. Smart Spots provide certified data quality of up to 90%, in line with key standards such as IEEE P2510 and validations by external institutions such as the Environmental Centre CETENMA, demonstrating excellent correlation with respect to the reference data sources. In this way it offers all the guarantees and confidence available on the market.The data collected by the Smart Spots is of high quality thanks to HOPU's sophisticated high-precision laboratory, where machine learning algorithms improve the accuracy of the sensor measurements by reducing the effect of cross- sensitivity.The device includes display screens showing air quality data, thus providing a comprehensive solution for sustainable town planning that facilitates, simplifies and focuses decisions to reduce pollution in regions, creating sustainable Smart Destinations. This service allows large quantities of data relating to the city's environmental status to be easily collected, analysed and viewed, including transportation, utilities, and social, open and device data.
• INFO POINT
  A wooden structure with a customisable design. It features a touch screen that users can interact with via information provided by the public body using the product.This information is made available to residents and visitors through a new communication channel and reference point for people in the area. Concepts such as the municipality's history and coat of arms, what life is like there now, its traditions, what there is to visit, where to eat and what actions are being carried out in relation to the Sustainable Development Goals (SDGs) are some examples of the many options this new method offers for interacting with citizens.It is a perfect digital, interactive signage solution, through which municipalities can share any relevant information dynamically and visually, thus attracting residents' attention and supporting future decisions.• Digital touch screenThe main aim of this screen is to provide information to users, and to facilitate access to the different public and/or private services within the municipality. Moreover, the option to interact with users through personalised surveys will generate a database of highly valuable information which will provide a base for the municipal corporation to analyse and agree on possible future decisions and actions.• Other features included ▪ Semi-automatic external defibrillator: a portable device that diagnoses and treats cardiorespiratory arrest, restoring normal heart rhythm through direct current pulses when the heart is fibrillating ▪ Emergency button to call 112 in case of an emergency or accident Area to charge mobile phones or wheelchairs.
• CONTENT DIGITALISATION
  GVAM is an expert partner in the implementation of bespoke technological solutions for tourist destinations and a leading company in the production of destination applications, with more than 100 apps/PWA produced, thousands of heritage resources digitalised and more than two million unique users a year.GVAM solutions provide destinations with reliable tools for addressing the reinvention of the tourist model and the challenges that this presents, making the most of the opportunities available:• Prioritise the protection of cultural heritage and natural resources• Make energy efficiency and green transportation more widespread• Standardise the digital transition by providing data, customisation, digital marketing and AI tools• Make the destination more competitive, digital and accessible and boost short consumption cyclesAs a specialist in content digitalisation, GVAM is a comprehensive creator and producer of multilingual multimedia content about destinations' cultural and natural heritage. This includes everything from simple content, like images, photographs and videos to top-level interactive resources with immersive experiences, augmented reality, virtual reality and 360º content. Moreover, the company provides knowledge and experience in the production of gamification elements in destinations for all sorts of media and spaces, from simple games to authentic entertainment experiences which interact with the real world and where users can compete against each other.
• BIOTECHNOLOGY FOR BEACHES
  Bioremediation consists of using bacteria and enzymes to solve contamination or environmental problems. This technology allows two applications for tourist destinations in sand and water. The application of biotechnology on beaches is centred on three uses:1. Elimination of biological remains on dog-friendly beaches. The bacteria and enzymes act on biological remains, decomposing the chain compounds into simple molecules, thus eliminating not only biological remains, but also odours.2. Treatment of seaweed. Many town councils pile up the seaweed that washes up along the coast, generating unpleasant smells and annoyance to holidaymakers. Biotechnological treatment makes the seaweed composting time much quicker, removing larvae, mosquitoes and, above all, the bad smells from decaying seaweed.3. Stains from petroleum products. In the event of the appearance of diesel or tar stains, biotechnology allows the hydrocarbon molecules to break them down, not only at a surface level, but to penetrate the earth by removing the remains to a depth of up to approximately 4 metres.
• SOLARMAP
  Just like a solar cadastre, SolarMap can be used to check roofs' potential to generate photovoltaic energy, design an installation and calculate the savings that could be obtained.Also, thanks to the development of advanced algorithms (AI models), it collects useful surface information for the installation, taking into account shadows, slopes and irradiation history. It also identifies installations performed for consumption modelling.Technologies:• GIS: Geographical Information System - the power of where, and spatial intelligence focused on solving a problem within today's society • LiDAR: maximum informational accuracy that allows for surveys in 3D urban environments with maximum precision• Machine learning: algorithms for recognising photovoltaic installations through satellite image processing.
• DINYCONT
  By means of an automatic people counter, DinyCONT offers accurate, real-time information on people flow and the occupancy of a particular area, both indoors and outdoors, managing capacity levels. The data are registered in a cloud- based server for subsequent consultation and for obtaining historical reports. For this, and depending on the particular needs of each customer, different versions of the same product are offered:DINYCONT - Inflow of peopleFor obtaining information on footfall in a determined area (people that pass through this area). This information provides statistical data on average visitor stays, peak times, inflow/sales ratios, etc. It also enables the linking of data between different areas, for example, how many people enter with respect to people passing by the establishment, the show window, the display. All the data is shown in real time.DINYCONT - CapacityFor obtaining information on real time occupancy (how many people there are in a particular space) and capacity management. An example of applying this solution is in event management. This solution ensures event safety by allowing you to set up approach and/or over-capacity alarms so that security managers can receive them and take appropriate measures to avoid over-crowding or situations of risk for attendees.DINYCONT Queues and staysFor obtaining information on how long people stay in places of interest, such as shop windows, displays, check-out queues. Knowing the time and number of people in these defined spaces helps to measure the attraction of the area or to adjust resources to avoid unnecessary queues.Technology used:• Stereoscopic vision (97% accuracy)• Smart cameras (95% accuracy)
• PERSONALISED GEOPOSITIONED VIDEO GAME
  Progressive web app. Developed for the Cider Region. Only used to promote visitor loyalty during stays in the destination.Through the use of an avatar (Sidrina), the app offers geopositioned content for various elements, which is activated when the user passes close by.The app is accessed through the destination's website.It begins by introducing itself and explaining how it works via the avatar, Sidrina. At the end of the explanation the avatar invites the user to introduce themselves by registering.Once the user is geolocated on the map, the game begins. They are then invited to create an itinerary that will allow them to earn points offered by avatar.1. Different locations (Pomaradas).2. Answering questions based on the explanations the avatar provides as they pass through key places on the route.As users accumulate points they improve their "cider culture", as reflected by the “certificate” they work towards.The app allows them to take photos, which they can share and save in their own photo gallery.They can also share the Certificados Sidrer@ (Cider Certificates) they earn. The app itself can also be shared. It allows sessions, meaning that the user's game data is stored once they exit.When they return and log back in, they can see what’s already been completed, which is shown on the map, as well as the locations they've travelled through and the questions they've answered, with the option to repeat those they got wrong.The app allows users to modify and delete their personal details.It stores data about the users' routes, dates, times, photos taken and the accumulated results of the questions (answered correctly or incorrectly).On 12 November 2021, "cider culture", the focus of this video game, was selected by Spain as a candidate to become a part of the country’s Intangible Cultural Heritage.
• VIRTUAL TOURISM ASSISTANT
  AVT. The Virtual Tourism Assistant is an advanced ecosystem of progressive web apps (PWA) for responsive behaviour and continuous browsing. Modular, scalable and affordable, it is custom designed and installed on the tourist destination's web servers, guaranteeing total control of the data generated by the VTA.The VTA provides:To the destination: 1. Promotion of the permanent use of all the assets in its territory by providing a visitor service before, during and after their visit.2. Improved destination promotion Visitor services during the visit Relationships with the visitor after the visit.3. Tool for maintaining social distancing. Contactless transmission. Familiarises the visitor with the destination.4. Provides the territory's management systems with geolocation data on what visitors have searched for, downloaded, visited and remembered.5. Integration and certification of all the information within a territory's tourism offer from a single official website, in a secure way.6. Alignment with the sustainability and digitalisation objectives. Saves costs. Eligible for subsidies.7. To foster public-private partnerships.To the tourist:1. Before the visit:1.1. Planning. GIS of tourist resources and services.1.2. Inspiration. 360º website images.1.3. Motivation. Virtual reality website with audio guides.1.4. Documentation. VTA installed from the web, on a user's smartphone, PWA, functional throughout the territory, permanently available without the need for internet coverage.2. During the visit, the PWAs guarantee:2.1. Orientation throughout the territory.2.2. Geolocated virtual guides on the ground.2.3. Security, protection and continued assistance in the destination.2.4. Experiences.3. After the visit:3.1. Memories of the destination.
• DF CAPACITY CONTROL
  The company measures the real-time capacity of any area or open or closed setting, scheduling alerts for public bodies and thus helping to increase the security and efficiency of the event.Each Black Box can cover some 15,000 m2 in open spaces without walls. Even when there are walls, its scope is very broad and its limits must be set and parametrised in line with the requirements of the customer or cultural manager of the area covered.
• JOIN.CHAT
  Join.chat is a free WordPress plug-in for connecting to web pages with just one click from the WhatsApp profiles of the different support agents.Join.chat converts website visitors into loyal customers by offering them an easy contact option. It also features custom call-to-action messages, WooCommerce integration to help with product sales, chatbots, support agent configuration and multimedia elements that will be displayed just when needed.
• URBAN ACCESSIBILITY MANAGER
  The Urban Accessibility Manager is a series of apps based on GIS (Geographic Information Systems) technology that allow the accessibility of urban public spaces to be verified, analysed and managed.By using these apps, managers and local representatives are able to plan actions to improve accessibility which are based on comparing and contrasting data and analysis rather than on intuition. This leads to interventions that are more accurate, exact and effective.The apps rely on an exhaustive, thorough data collection process, supported by technology and based on their own method. This method was developed using the most relevant regulatory documents on accessibility in urban public spaces and checked with accessibility experts, technicians and associations.The Urban Accessibility Manager allows consultation and analysis of the main parameters that establish the accessibility of a crossing or section of a pedestrian route, and its Degree of Accessibility as a summary indicator. It is also possible to carry out analyses of the Degree of Accessibility or of a specific regulatory parameter within the pedestrian network, in either one or several urban areas, or on a specific route, as well as comparative analyses between urban areas by means of the Average Degree of Accessibility indicator.The app facilitates data network maintenance in a simple setting that is particularly user-friendly for those who are not used to GIS software.The Urban Accessibility Manager is especially focused on the work of local managers and technicians within the town planning, transportation, urban sustainability, accessibility, construction, social services and tourism sectors.
• CLORIAN
  Clorian is a versatile and flexible technological platform that allows ticket sales to be effectively managed.It consists of a set of modules. Each module is a vertical solution designed to cover customer needs:• Online sales• Ticket windows• Distributors• Customer service and booking centre• Self-service terminal• Management• Reporting• Access control• API
• CREATING AND SHARING CONTENT FOR TOURIST DESTINATIONS
  The creation of web content and implementation of digital actions, including the following services: writing articles, section sponsorship, audiovisual content creation, recording podcasts, producing newsletters and translation services.These are shared across various formats on significant digital channels. They make use of use España Fascinante, and that organisation’s objective, which is none other than to bring visibility to Spain's tangible and intangible heritage, in a way that is always based on their values, and is always entertaining. The company’s digital channels are segmented into thematic, language-based and territorial communities.They have 11 years' experience in creating digital content about cultural tourism in Spain, and are present on some of the main Spanish social network communities (Facebook, Instagram, YouTube), such as España Fascinante, Mi escapada, Gastronomía Fascinante, Arte Fascinante, Es Fascinante and more.
• REGIONAL MARKETING PLAN
  CA&Asociados helps in the process of reflection on strategy and actions for the positioning of a tourist destination. With participatory formats, they have carried out numerous strategic planning projects, an area where proximity and independence - with total neutrality in the selection of suppliers and technologies - are key to providing a good service.They provide assistance at every stage of management, from strategic planning, selecting priority products and markets and establishing the right positioning to defining a technology strategy or “MarTech”. CA&Asociados are pioneers in the publication of the first Marketing Tech Stack for a Tourism Authority in Spain.In addition, they provide technical assistance in administrative contracting processes.
• AVISA APPLICATION: MOBILE APP FOR CITIZEN PARTICIPATION FOR REPORTING URBAN ISSUES
  Anova IT Consulting has developed Avisa, a mobile app that helps citizens participate in communicating incidents to the town council.• Avisa is an app that facilitates citizen participation in reporting issues to the City Council via their smartphone.• It allows them to easily report issues such as broken street lights, potholes or full litter bins.• In less than one minute, users can indicate the type of issue and add a photo of the incident, which is registered and geolocated.• Avisa automatically locates the incident on the city map, automatically transferring it directly to the corresponding councillors and departments in the town council so it can be resolved.• Avisa thereby provides a single channel for reporting issues, which reduces the costs associated with their management.Objectives:• Foster active citizen participation in improving municipal management• Achieve unified incident management from a single online control panel that can be accessed from any device with the necessary permits• Automate internal incident management processes in the city council.• Develop a historic registry of incidents geolocated and classified according to type and importance, which allows the local council to:• Prioritise improvement actions• Conduct periodic analyses on the evolution of the number and types of incidents, thus facilitating decision-making.
• 360º TOURISM PRODUCTS
  A VR video reports channel on YouTube called Amazing Spain 360. These point-of-view videos travel through different destinations presenting topics such as how regional dishes are prepared, how nougat or wine is produced, how olive oil is extracted, sports activities, etc.They generally focus on the most important tourist resources in each destination through a report with a presenter, but they are filmed entirely in 360º VR with augmented reality content and point-of-view perspectives of the people doing the activities - for example, a chef in a restaurant.